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Top Results
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Highlights
- 52% of TCS’ revenues come from the US, 32% from Europe.
- TCS is one of the two major IT consulting firms ranked on Fortune’s 2023 World’s Most Admired Companies™ list.
- 199 TCS customers also made the list of 324 admired companies in the world.
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TCS’ global presence
Tata Consultancy Services (TCS) is a global firm—52% of its revenues come from the US, 32% from Europe. So, perhaps it’s no surprise that TCS is one of the two major IT consulting firms ranked on Fortune’s 2023 World’s Most Admired Companies™ list.
Altogether, 199 TCS customers also made the list of 324 admired companies. Many of them have awarded multiple contracts worth hundreds of millions of dollars to TCS because of their satisfaction with its services.
With over 614,000 skilled employees, customers find that TCS often owns the skills and experience they need. And the staff is available immediately.
Six reasons why customers like TCS
- First, TCS focuses on the purpose of the client company. It’s not enough to bring costs down. It’s important to address larger goals.
- Second, TCS is committed to corporate social responsibility and sustainability. The company was founded on the belief that the purpose of a business enterprise is to give back to the community, and has one of the largest corporate STEM education programs in North America. TCS is deeply committed to sustainability, and its projects take improving sustainability into account.
- Third, TCS has demonstrated success in rightsizing business processes. For some processes, it has reduced the delivery cost by 50% over a five-year period. And that’s only going to increase with digitization, digital marketing, and the internet of things accelerating demands for reducing costs.
- Fourth, TCS has invested heavily in ‘contextual IT’. That’s another way of saying artificial intelligence. These days, that covers everything from machine learning to machine decision-making, ChatGPT, and improved analytics.
- Fifth, ChatGPT is raising the bar for customer experience consulting. TCS is investing in generative AI to help clients make their customer interactions friendlier, smarter, and more successful.
- Sixth, as a global company with major operations in the US and Europe, TCS has taken a strong position on diversity, equity, and inclusion, especially with regard to employing and promoting women. In fact, 35.7% of TCS employees are female and the company has numerous programs to provide them with support and promotions.
Superior value for customers
TCS covers a wide range of services. It offers superior value to its clients by virtue of its experience across industries, pre-built offerings, and flexible architectural solutions that can be modified and delivered. Hot topics for its clients include (in alphabetical order):
- Cloud strategy and transformation
- Consumer experience transformation
- Enterprise agility
- Finance transformation
- Innovation strategy and transformation
- Mergers and acquisitions
- Next-gen enterprise transformation
- Risk and cybersecurity strategy
- Supply chain as a service
With over 614,000 skilled employees, customers find that TCS often owns the skills and experience they need. And the staff is available immediately.
Helping clients grow
TCS prides itself on being able to deliver across time zones, which means easier ways of guaranteeing support. That means development can often occur around the clock. For most clients, TCS is invisible to their customers but helps make some of the most important companies in the world more innovative. TCS enables them to leverage their resources and reduce costs. Importantly, it helps customers grow and transform their ability to gain revenues from new projects and businesses.
About the author
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Alistair Davidson
Alistair Davidson is a strategist and author of six books on strategy and technology. He has developed more than 20 software products, including four AI products (strategy, finance, innovation, and innovation funnels). He has been the CEO of four companies and is an agile enthusiast. Alistair has facilitated numerous planning sessions and has taught strategy, international strategy, and innovation across four countries.
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