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  • How are financial institutions planning to use technology to compete between now and 2025 in an increasingly digital world? 
  • To what extent will they innovate versus optimize in such areas as how they compete, what they offer, how they create demand, and how they lead employees? 
  • Will they enter new markets outside traditional industry boundaries, and are they concerned about competition arising from unconventional places? 

To address these and related questions, in 2021 Tata Consultancy Services surveyed more than 1,200 global companies with an estimated average revenue of $14.6 billion across 17 industry sectors. The sample included banking and credit institutions; and securities and investment banking firms, 37% from the UK and Europe, 23% from North America, 22% from Asia-Pacific and 18% from Latin America.