2 MINS READ
Where adaptability meets advantage
At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.
- Banking
- Capital Markets
- Consumer Packaged Goods and Distribution
- Communications, Media, and Information Services
- Education
- Energy, Resources, and Utilities
- Healthcare
- High Tech
- Insurance
- Life Sciences
- Manufacturing
- Public Services
- Retail
- Travel and Logistics
- Artificial Intelligence and Data & Analytics
- Cloud
- Cognitive Business Operations
- Consulting
- Cybersecurity
- Enterprise Solutions
- IoT and Digital Engineering
- Network Solutions and Services
- TCS Interactive
- Sustainability Services
Where adaptability meets advantage
Industries
expand here
Services
expand here
Products and Platforms
expand here
Research & Innovation
expand here
We deliver excellence and create value for customers and communities.
Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.
Discover why customers choose TCS
We are a digital transformation and technology partner of choice for industry-leading organizations worldwide.
Upcoming events
27 Dec 2025
TCS at Guidewire Connections 2025
01 Dec 2025
TCS at AWS re:Invent 2025
Want to be a global change-maker? Join our team.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
Want to be a global change-maker? Join our team.
India
expand here
Americas
expand here
Asia Pacific
expand here
Europe and UK
expand here
Middle East and Africa
expand here
Recent News
View all
Management Commentary
expand here
Financials
expand here
News and Events
expand here
ESG
expand here
Resources
expand here
Top Results
Showing
10
01 - 07
You have these already downloaded
We have sent you a copy of the report to your email again.
Discover TCS
Highlights
How Hospitality organizations are planning to balance radical innovation with incremental optimization in the following arenas.
- Where they will compete: In a digital world, how they are deciding in which businesses and markets to play (business strategy)
- What to compete with: How they plan to digitize what they already sell to consumers, as well as new offerings (product/service strategy)
- How to compete: How they are digitizing the processes by which they create demand for, and supply of, their offerings (operational strategy)
- How to lead: the culture and talent management strategies they believe they need to compete in a far more digital world (talent management strategy)
Insights in this article
Back to top
Go to top
Insights in this articleinpage
Go to top
The Hospitality industry has faced unprecedented challenges in the past few years, including a prolonged period of low occupancy, higher costs and staffing shortages. Other challenges include the focus on offering health and wellness focused accommodations and experiences. This report, an excerpt based on the larger TCS 2021 Global Leadership Study findings, explores ways in which the global hospitality community will build innovation and optimization approaches into its strategy to successfully navigate the future.
Executives who participated in the study (conducted in the first half of 2021) work at companies with average revenue of $13.9 billion. Among the 40 accommodations and food services companies surveyed, the average revenue was $8.3 billion; 90% were headquartered in North America, with the remaining companies split between the UK and Japan. Of these hoteliers, restaurant chains and other participants in this sector, survey respondents included a range of job roles: 40% strategy executives; 28% were division or business unit heads; 28% were heads or directors of operations; as well as a CEO and a COO.
Hospitality Leaders
- The TCS 2021 Global Leadership survey also compares how two groups of retailers answered our questions: “Leaders” and “Followers.” Leaders were those retailers that had higher-than-average retail sector increases in both revenue and profit between 2015 and 2019. Of the 40 Accommodations & Food Services operators, 14 were Leaders and 11 (28%) were Followers.
Essential Takeaways
- Hospitality executives expect their fiercest competitor will come from a broad mix: existing rivals in the sector (according to 28%), digital competitors in business today (25%), or invaders from other industries (25%). A fifth think upstart disruptors not even yet established will be the toughest competition by 2025. (Among the more successful companies, only 7% expect much competition from traditional hospitality companies.)
- The use of customer data to improve existing offerings as the path to growth. Companies in this industry project that in 2025 they will derive more than half of their revenues from existing products and services, so it makes sense that a solid 50% of this group view as a priority utilizing customer data as a means to improving those offerings.
- Training employees and developing their careers. In an industry with high employee turnover, it makes sense that when asked to identify their leadership priorities executives would cite training and career development as the biggest necessary improvement in their employees’ experience by 2025.
Where accommodations and food services companies think their most formidable competition will emerge by 2025.
Belief in action
1/4
Perspectives
The Backbone of Remote Working – Distributed Agile Teams
Blog
|
09 Dec 2022
Opens in new tab
2/4
Perspectives
Customer service and continuous improvement processes benefits | TCS
Blog
|
06 Jul 2022
Opens in new tab
3/4
Perspectives
Krishnan Ramanujam
Digital Transformation Business Model for Smarter, Faster and Lighter Enterprise | TCS
Blog
|
06 Jul 2022
Opens in new tab
4/4
Perspectives
Rohit Kale
Contact Center Digital Transformation: From Call Centers to Contact Centers | TCS
Blog
|
06 Jul 2022
Opens in new tab
What’s on your mind?
We’re here to help! Tell us what you’re looking for and we’ll get you connected to the right people.
Looking for something else?