Moving from Agile as a Development Model to a Work Methodology
Even before the pandemic could strike and change the face of the global trade, possibly forever, TCS had been reinventing itself from the inside out not only to be relevant to its customers, but also to be ahead of the disruption curve. The vision of Enterprise Agile 2020 that TCS has pursued demands that transformation take place at scale. A move from agile as a development model to a methodology of work has called for behavioral changes from a requirements-led, co-located design-development-delivery process to agility in spirit and practice. To move from 15% agile projects in 2017 to Enterprise Agile by 2020, the organization nurtured a team of agile coaches who in turn helped create more agile practitioners.
As one example of this agile transformation, TCS IT – Ultimatix – worked on and has produced a value-driven, outcome-based delivery model.
People, process and technology agility
Our model centers on being ‘purpose-centric’ rather than ‘product-centric’.
With this vision in mind, TCS IT focused on three aspects to deliver business agility – people (culture), process and technology. A change in terms of its people and culture to build acceptability towards a new way of working and making business part of an overall value stream. Supported by an Agile Center of Excellence and Agile Ninja Coaches, customized training programs have been designed within the organization. Dedicated trainings and #LivingAgile sessions have been introduced where our associates work on real-life business challenges and situations to imbibe and internalize an agile spirit.
Machine-first processes have opened newer avenues for continual innovation. We have increased our focus on incremental value delivery, fast and continuous feedback, iterative changes, and early cross-collaboration; and we introduced multiple tools and technologies to tighten time-to-market and drive higher throughput. DevOps automation and Continuous integration and Continuous Deployment (CICD) reduced overall time-to-market and increased product quality. Our digital architecture has been reimagined to realize a cloud-first and cloud-only vision. We also constituted a dedicated collaborative Agile-DevOps network to focus on a single-click, frictionless, end-to-end automated delivery process.