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CHALLENGE
With the advent of digitization, BFSI organizations are increasingly facing issues such as rapidly evolving customer expectations, rising operating costs, and emerging technology-enabled competitors. Undertaking large-scale digital transformation to tackle these challenges often tends to obstruct the day-to-day operations. Also, the lack of in-house digital talent and synchronization between digitization roadmap and strategic business objectives limit the success of such transformation programs.
TCS SOLUTION
Using TCS Process Transformation Framework for BFSI, BFSI companies can drive revenue growth and establish themselves as leaders in digital domain. With technology-led solutions, a Machine First™ approach, and partnerships with industry-leading vendors of digital platforms, TCS Process Transformation Framework for BFSI empowers BFSI organizations to offer exponential improvements to customer experiences and harness automation opportunities.
TCS Process Transformation Framework for BFSI offers a range of capabilities such as:
- Rationalized Processes: Facilitates automation across value chain with next-gen cognitive technologies.
- Digital Transformation: Ushers in end-to-end digitization using a holistic approach quantifying expected business benefits.
- Improved Experience: Enables superior customer experience by bridging engagement gaps using digital levers.
- Business Transformation: Reinvents traditional business models by allowing companies to tap into new revenue streams.
- Using TCS Process Transformation Framework for BFSI, BFSI companies can drive revenue growth and establish themselves as leaders in digital domain.
BENEFITS
With TCS Process Transformation Framework for BFSI, BFSI organization can achieve the following benefits:
- Enable hyper-personalized, real-time interactions with customers to drive satisfaction
- Drive quality improvements and minimize interventions by customers to access services
- Use predictive analytics to harness cross-selling and up-selling opportunities
- Increase employee productivity with simplified business process and integrated workflow
- Access actionable insights from diverse data sources to augment decision-making
- Empower business users with self-service capabilities and robust digital workplace tools
- Reimagine front- and mid-office operations to facilitate seamless business transactions
- Build close ecosystem partnerships to identify and harness new revenue streams
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