Digital Transformation in Banking: Improve CX and Operations Workflow

CHALLENGE

With the advent of digitization, BFSI organizations are increasingly facing issues such as rapidly evolving customer expectations, rising operating costs, and emerging technology-enabled competitors. Undertaking large-scale digital transformation to tackle these challenges often tends to obstruct the day-to-day operations. Also, the lack of in-house digital talent and synchronization between digitization roadmap and strategic business objectives limit the success of such transformation programs.

TCS SOLUTION

Using TCS Process Transformation Framework for BFSI, BFSI companies can drive revenue growth and establish themselves as leaders in digital domain. With technology-led solutions, a Machine First™ approach, and partnerships with industry-leading vendors of digital platforms, TCS Process Transformation Framework for BFSI empowers BFSI organizations to offer exponential improvements to customer experiences and harness automation opportunities.

TCS Process Transformation Framework for BFSI offers a range of capabilities such as:

Rationalized Processes: Facilitates automation across value chain with next-gen cognitive technologies.
Digital Transformation: Ushers in end-to-end digitization using a holistic approach quantifying expected business benefits.
Improved Experience: Enables superior customer experience by bridging engagement gaps using digital levers.
Business Transformation: Reinvents traditional business models by allowing companies to tap into new revenue streams.
Using TCS Process Transformation Framework for BFSI, BFSI companies can drive revenue growth and establish themselves as leaders in digital domain.

BENEFITS

With TCS Process Transformation Framework for BFSI, BFSI organization can achieve the following benefits:

Enable hyper-personalized, real-time interactions with customers to drive satisfaction
Drive quality improvements and minimize interventions by customers to access services
Use predictive analytics to harness cross-selling and up-selling opportunities
Increase employee productivity with simplified business process and integrated workflow
Access actionable insights from diverse data sources to augment decision-making
Empower business users with self-service capabilities and robust digital workplace tools
Reimagine front- and mid-office operations to facilitate seamless business transactions
Build close ecosystem partnerships to identify and harness new revenue streams

Transformation starts here

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TCS is here to make a difference through technology.

We deliver excellence and create value for customers and communities.

Extraordinary expertise leads to remarkable results.

Want to be a global change-maker? Join our team.

Find the latest news about TCS in our Newsroom

Recent Press releases

Recent News

Recent recognitions

Upcoming events

TCS works hand in hand with world-leading investors.

TCS Process Transformation Framework for BFSI

Transformation starts here

TCS is here to make a difference through technology.

We deliver excellence and create value for customers and communities.

Extraordinary expertise leads to remarkable results.

Want to be a global change-maker? Join our team.

Find the latest news about TCS in our Newsroom

Recent Press releases

Recent News

Recent recognitions

Upcoming events

TCS works hand in hand with world-leading investors.

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Transformation starts here