- Overview Press tab for submenu items
TCS is here to make a difference through technology.
Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.
-
Industries
-
Services
-
Products and Platforms
- Overview Press tab for submenu items
We deliver excellence and create value for customers and communities.
Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.
-
About Us
-
Research & Innovation
-
Our Brand
- Overview Press tab for submenu items
Extraordinary expertise leads to remarkable results.
We share news, insights, analysis and research – tailored to your unique interests – to help you deepen your knowledge and impact.
-
Customer Stories
-
Perspectives
-
Global studies
-
Topics
- Overview Press tab for submenu items
Want to be a global change-maker? Join our team.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
-
India
-
Americas
-
Asia Pacific
-
Europe and UK
-
Middle East and Africa
Overview
India
expand here
Americas
expand here
Asia Pacific
expand here
Europe and UK
expand here
Middle East and Africa
expand here
- Overview Press tab for submenu items
Find the latest news about TCS in our Newsroom
Get access to a catalog of the latest news stories from across TCS. Discover our press releases, reports, and company announcements.
-
Press releases
-
News alerts
-
Analyst recognition
-
Events
Upcoming events
29 Sep 2025 TCS BaNCS at SIBOS 2025, FrankfurtView all10 Aug 2025 TCS BaNCS at COBA 2025, Brisbane, Australia -
Media kit
- Overview Press tab for submenu items
TCS works hand in hand with world-leading investors.
Tata Consultancy Services LimitedNSE:TCSINR -
Management Commentary
-
Financials
-
News and Events
-
ESG
-
Resources
Overview
Management Commentary
expand here
Financials
expand here
News and Events
expand here
ESG
expand here
Resources
expand here
- Worldwide Press tab for submenu items
Global knowledge. Local support
At TCS, we help enterprises grow through innovative solutions globally. Adapt and thrive with us.
-
Global
-
Localized
Top Results
Showing
10
01 - 07
-
Banking / WHITE PAPER
You have these already downloaded
We have sent you a copy of the report to your email again.
Improving customer experience through contact center transformation
Customer experience across varied channels is responsible for driving net promoter score (NPS) in banks. In order to improve satisfaction levels, banks must drive contact center transformation by re-platforming their contact center architecture through advanced digitalization and the adoption of cloud-based solutions.
Banks must adopt a step-by-step approach to transition to cloud and re-platform their contact center architecture.
Cloud suitability assessment and strategy selection: A thorough suitability assessment is the first step before embarking on cloud migration.
Gap analysis: Analysis of existing infrastructure, applications, and on-premise automation solutions.
Cloud partner assessment: Choosing the right hyperscaler vendor based on servicing needs.
Cloud integration and implementation: Executing the migration strategy in a phased manner.
Monitoring and governance: Track capital and operating costs to calculate ROI.
Related reading
1/4
Banking
TCS Commercial Lending Service: Driving Operational Efficiency and CX
Solution
|
25 Jun 2025
Opens in new tab
2/4
Banking
Tackling Sarbanes Oxley Compliance with AI and Banking Automation
White Paper
|
19 Jun 2025
Opens in new tab
3/4
Banking
Dealing with Agentic AI Dilemmas with Ethical Practices
White Paper
|
18 Jun 2025
Opens in new tab
4/4
Banking
Leveraging Generative AI to Combat Mortgage Fraud
White Paper
|
04 Jun 2025
Opens in new tab
Find out more
What’s on your mind?
We’re here to help! Tell us what you’re looking for and we’ll get you connected to the right people.
Looking for something else?
©2025 TATA Consultancy Services Limited
©2025 TATA Consultancy Services Limited
- Privacy Notice
- Cookie Policy
- Accessibility Declaration
- Disclaimer
- Security Policy
- California Notice at Collection
- Customize Cookies
