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Huma Khan

Head, Innovation and Transformation, Utilities, TCS


  • Changing consumer preferences and the shift to more sustainable energy sources is compelling utilities to rethink their business models, products and services. In addition, decentralization, decarbonization and digitization require a more well-planned and innovative customer inclusion approach. 
  • As digital-savvy prosumers (acting as both consumers and producers of energy) transition to renewable energy technologies they will seek better collaboration, convenience, and choice from utilities. 
  • From remote predictive maintenance to peer-to-peer trading and smart home automation, utilities must leverage intuitive digital solutions to enhance customer experience.