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TCS is here to make a difference through technology.
Leading the way in innovation for over 50 years, we build greater futures for businesses across multiple industries and 131 countries.
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Top Results
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Energy, Resources, And Utilities / WHITE PAPER
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Managing communication and customer satisfaction during disasters.
TCS carried out a survey during the American winter storms to explore how top utilities leveraged social media to interact with consumers and enhance customer satisfaction, especially during a disaster. Is there a correlation between a utility's social media presence and Customer Satisfaction Index (CSI) score?
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