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Energy, Resources, And Utilities / WHITE PAPER
Supratik Chaudhuri
Head of Digital Services, Utilities, TCS
Nikkon Basu
Lead Analyst – Corporate Research Unit, Utilities, TCS
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TCS carried out a survey during the American winter storms to explore how top utilities leveraged social media to interact with consumers and enhance customer satisfaction, especially during a disaster. Is there a correlation between a utility's social media presence and Customer Satisfaction Index (CSI) score?
Arrow Energy and TCS look forward to continuing the growth momentum
Driving Transformation and Sustainability with AI in Mining
Tata Realty Reimagines Learning Experience with EdCast
How UK Power Networks Digitised Consent Management and Improved CX