The Social Utility : How Top Utilities Use Social Media

Supratik Chaudhuri

Head of Digital Services, Utilities, TCS

Nikkon Basu

Lead Analyst – Corporate Research Unit, Utilities, TCS

Managing communication and customer satisfaction during disasters.

TCS carried out a survey during the American winter storms to explore how top utilities leveraged social media to interact with consumers and enhance customer satisfaction, especially during a disaster. Is there a correlation between a utility's social media presence and Customer Satisfaction Index (CSI) score?

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TCS works hand in hand with world-leading investors.

TCS is here to make a difference through technology.

We’re in it for good, driving positive change for the benefit of all.

Recent News

Extraordinary expertise leads to remarkable results.

Want to be a global change-maker? Join our team.

TCS works hand in hand with world-leading investors.

The ‘Social Utility’: How Top Utilities Use Social Media

Managing communication and customer satisfaction during disasters.

Transformation starts here

TCS is here to make a difference through technology.

We’re in it for good, driving positive change for the benefit of all.

Recent News

Extraordinary expertise leads to remarkable results.

Want to be a global change-maker? Join our team.

TCS works hand in hand with world-leading investors.

TCS is here to make a difference through technology.

We’re in it for good, driving positive change for the benefit of all.

Recent News

Extraordinary expertise leads to remarkable results.

Want to be a global change-maker? Join our team.

TCS works hand in hand with world-leading investors.

Managing communication and customer satisfaction during disasters.

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