Skip to footer

Survey-led patient engagement

strategies

Alison Schambach

Director, Healthcare practice, TCS

Highlights

  • Patient experience surveys provide an accurate representation of the quality of service, unlock opportunities to improve care delivery, reduce cost, and track the performance of health plans.
  • Surveys are driving the next steps towards value-based care
  • CMS has increased the relative weight of patient experience, and patient experience-related metrics now compose 57% of the star ratings