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Satish Kumar Barnala
Enterprise Architect, HiTech, TCS
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The pandemic has made automation a priority for enterprises. Along with a machine-first approach, automation is essential for large product support operations, as it can help users resolve issues and offer intelligent organization-level insights. Product support involves many steps, with high manual intervention. To address these issues, this paper recommends four phases for ticket resolution:
A machine-first approach for product support operations can enhance customer experience and improve brand value.
TCS Digital ESG Solution: Accelerating your Sustainability Journey
Generative AI in software industry: Accelerating market growth
Generative AI: Catalyzing the digital shift in AEC
Generative AI in HCM: Transform talent acquisition, skill development
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