At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.
Whether it’s running a marathon or helping businesses thrive in applying new technology innovations at scale, we understand what it takes to keep pushing the limits of what’s possible.
We are a digital transformation and technology partner of choice for industry-leading organizations worldwide.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
At TCS, we help enterprises grow through innovative solutions globally. Adapt and thrive with us.
Satish Kumar Barnala
Enterprise Architect, HiTech, TCS
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The pandemic has made automation a priority for enterprises. Along with a machine-first approach, automation is essential for large product support operations, as it can help users resolve issues and offer intelligent organization-level insights. Product support involves many steps, with high manual intervention. To address these issues, this paper recommends four phases for ticket resolution:
A machine-first approach for product support operations can enhance customer experience and improve brand value.
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