- Overview
TCS is here to make a difference through technology.
Leading the way in innovation for over 50 years, we build greater futures for businesses across multiple industries and 131 countries.
-
Industries
-
Services
-
Products and Platforms
-
Research & Innovation
Overview
Industries
expand here
Services
expand here
Products and Platforms
expand here
Research & Innovation
expand here
- Overview
We’re in it for good, driving positive change for the benefit of all.
Our expert, committed team put our shared beliefs into action – every day. Together, we combine innovation and collective knowledge to create the extraordinary.
-
About Us
-
Leadership
-
Events
- Overview
Extraordinary expertise leads to remarkable results.
We share news, insights, analysis and research – tailored to your unique interests – to help you deepen your knowledge and impact.
-
Customer Stories
-
Perspectives
-
Global studies
-
Topics
- Overview
Want to be a global change-maker? Join our team.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
-
India
-
Americas
-
Asia Pacific
-
Europe and UK
-
Middle East and Africa
Overview
India
expand here
Americas
expand here
Asia Pacific
expand here
Europe and UK
expand here
Middle East and Africa
expand here
- Overview
Find the latest news about TCS in our Newsroom
Get access to a catalog of the latest news stories from across TCS. Discover our press releases, reports, and company announcements.
-
Press releases
Recent Press releases
View all -
News alerts
-
Analyst recognition
Recent recognitions
View all -
Media kit
- Overview
TCS works hand in hand with world-leading investors.
Tata Consultancy Services LimitedNSE:TCSINR -
Management Commentary
-
Financials
-
News and Events
-
ESG
-
Resources
Overview
Management Commentary
expand here
Financials
expand here
News and Events
expand here
ESG
expand here
Resources
expand here
Top Results
Showing
10
01 - 07
You have these already downloaded
We have sent you a copy of the report to your email again.
Automated systems in product support can enhance user experience
The pandemic has made automation a priority for enterprises. Along with a machine-first approach, automation is essential for large product support operations, as it can help users resolve issues and offer intelligent organization-level insights. Product support involves many steps, with high manual intervention. To address these issues, this paper recommends four phases for ticket resolution:
- Proactive assistance: Users can resolve issues themselves before they log an incident.
- Auto case enrichment and triage: Through automation, tickets are assigned to the relevant support team and additional information on the incident is gathered from various systems.
- Auto resolution: Tickets are resolved with automated standard operating procedures and guidelines.
- Intelligent insights: A dashboard offers real-time insights by monitoring data from the previous phases.
A machine-first approach for product support operations can enhance customer experience and improve brand value.
Related reading
1/4
High Tech
5G O-RAN Elevating VIAVI Solutions’ Customer Experience
Case Studies
|
02 Apr 2024
Opens in new tab
2/4
High Tech
India
Tata Realty Reimagines Learning Experience with EdCast
Case Studies
|
13 Mar 2024
Opens in new tab
3/4
Asia Pacific
High Tech
Modernizing ERP Landscape to Deliver Expected Business Outcome
Case Studies
|
01 Nov 2023
Opens in new tab
4/4
High Tech
Chandan Kumar Sahu
Pravesh Kumar Bhargava
Embracing Digital Twins to Reimagine Finance Functions
Article
|
25 Aug 2023
Opens in new tab
Transformation starts here
Ready for adaptive innovation?
Talk to our expertsFind out more
What’s on your mind?
We’re here to help! Tell us what you’re looking for and we’ll get you connected to the right people.
Looking for something else?
