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Satish Kumar Barnala
Enterprise Architect, HiTech, TCS
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The pandemic has made automation a priority for enterprises. Along with a machine-first approach, automation is essential for large product support operations, as it can help users resolve issues and offer intelligent organization-level insights. Product support involves many steps, with high manual intervention. To address these issues, this paper recommends four phases for ticket resolution:
A machine-first approach for product support operations can enhance customer experience and improve brand value.
Unlocking Generative AI’s Potential for the Future of Work
TCS, Dell and Intel Collaborate to Strengthen End Point Management for a Media Leader
Reimagining Kelly Services’ IT Service Desk with TCS
Edge AI and Data Intelligence – Transforming Manufacturing Operations
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