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Property and Casualty Insurance: Prospering in a Post-pandemic World

 

Kanya Saraswathy C

Head, Commercial and Reinsurance, Insurance Industry Advisory Group, Banking, Financial Services, and Insurance, TCS

K Ramamoorthy

Head, Insurance Industry Advisory Group, Banking, Financial Services and Insurance, TCS

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Future-proofing P&C insurers to weather COVID-like scenarios in the future

The COVID-19 impact on the property and casualty (P&C) insurance industry has been varied, with dwindling premium income in personal lines, increasing demand in professional liability, and a slowdown in specialty lines. Given that the domino effect of the crisis on the P&C insurance industry will last for a few years, carriers need to focus on offering digital insurance, reimagine business operations, and future-proof to weather similar storms. Accomplishing this will require business model innovation by embracing purpose-led ecosystems and building a digital core to become future-ready.

Once a measure of stability is achieved, P&C insurance firms must initiate concerted action on transformation initiatives centered on future-proofing. The transformation initiatives must focus on:

  • Enabling end-to-end digitalization
  • Transitioning to customer-centric business models
  • Introducing new digital insurance offerings
  • Entering new markets

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