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Tata Consultancy Services’ full stack capabilities across the P&C insurance value chain, high client retention rates, deployment of agentic AI solutions, and expansion across lines of business and geographies are cited as strengths.
NEW YORK | MUMBAI, February 16, 2026: Tata Consultancy Services (TCS) has been positioned as a Leader and Star Performer in Everest Group’s PEAK Matrix® for Property and Casualty (P&C) Insurance BPS1.
TCS was recognized as a Star Performer for demonstrating the strongest forward and upward movement on the matrix – based on its high client retention rate, while expanding its base with new wins, growing presence across lines of business, as well as broadening footprint in UK, Europe, Latin America, and Australia. Highlighting how TCS is enabling the shift towards AI and cloud powered operations for P&C insurers, the report says: “TCS has full stack capabilities across the P&C insurance value chain, including FNOL, subrogation, litigation support, broking operations and reinsurance services, with expanding footprint in complex support areas, such as underwriting triage.” It talks about how TCS has moved beyond the PoCs in AI initiatives, deploying modular solutions to automate setup, adjudication, and summarization for complex workers’ compensation claims.
The report said that TCS’ IT-BPS synergy has enabled digital-first delivery constructs, with cognitive automation and GenAI use cases in commercial underwriting, claims summarization and policy indexing. It further adds that “TCS has actively expanded into the intermediary segment through new engagements with agents and brokers and by introducing purpose-built toolkits.”
“AI and agentic solutions are redefining P&C insurance. As insurers pivot, TCS combines intelligence, automation, and deep domain expertise to simplify complexity and accelerate a digital-first future—delivering value beyond cost reduction,” says Meenu Mittal, Global Head, Business Process Services, Banking, Financial Services & Insurance, TCS. “This recognition as a Leader and Star Performer stands testimony to our ability to drive innovation and empower clients to reimagine business operations and lead the next era of insurance.”
TCS helps P&C insurers modernize their back-office operations to meet rising demands for efficiency, compliance, and customer-centricity.
With over two decades of experience across the P&C insurance value chain, TCS provides specialized services in new business and underwriting support; policy servicing; claims management; recoveries; finance and accounting; and enterprise functions. TCS delivers end-to-end solutions across personal, commercial, and specialty lines in the US, UK, Europe, and APAC markets, covering more than 25 products and 400 unique processes.
TCS’ back-office operations are designed to be scalable and plug-and-play, allowing insurers to rapidly deploy solutions that integrate seamlessly with existing systems. Powered by TCS Cognitive Automation Platform – a suite of Agentic AI solutions and pre-trained agents, the intelligent automation capabilities help carriers unlock sustained value through faster processing, reduced manual effort, and improved audit readiness. Through its robust service fabric and strategic advisory capabilities, TCS ensures that insurers benefit not just from operational efficiency, but from a partnership that evolves with their business needs and market dynamics.
What sets TCS apart is its consulting-led approach, which complements operational delivery with strategic insight. By aligning transformation strategy with domain-specific benchmarks and evolving market dynamics, TCS helps insurers build resilient, future-ready operations that go beyond efficiency, toward sustained business value.
“TCS continues to strengthen its position in the P&C insurance BPS market through full-stack capabilities spanning FNOL, underwriting, and claims,” says Abhimanyu Awasthi, Practice Director, Everest Group. “By combining IT and operations expertise, TCS is deploying agentic AI and modular solutions to automate complex workflows, while leveraging GenAI for underwriting, summarization, and policy indexing. The firm’s expansion into the intermediary ecosystem and its strong client retention underscore its ability to deliver scale and sustained value. These strengths have contributed to TCS being recognized as a Leader and Star Performer in the Everest Group P&C Insurance BPS PEAK Matrix® Assessment 2025.”
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