At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.
We deliver excellence and create value for customers and communities - everyday. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.
Point of views, research, studies - on the latest themes - to help you expand your knowledge and be future ready.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
Tata Consultancy Services’ proprietary modular lending platforms, support of multiple credit products, and presence with specialty lenders and industry service providers are cited as key strengths.
LONDON | MUMBAI, February 5, 2026: Tata Consultancy Services (TCS) has been positioned as a Leader in the NelsonHall NEAT for Mortgage and Loan Services1.
The report, which assesses 16 leading mortgage and loan service providers, places TCS in the Leaders quadrant for the end-to-end services it provides in consulting, design, deployment, and BPS for customers across geographies.
Talking about TCS’ continued investment in developing proprietary solutions, platforms, and frameworks for the mortgage and loan sector, the report highlights its modular lending platform powered by cognitive and digital functionality that elevates experience and drives operational efficiencies. The report further talks about how TCS provides extensive support for multiple credit products, especially in the consumer and commercial lending sectors. Its presence with speciality lenders and industry service providers is highlighted as a key strength.
The report mentions TCS’ development of next-gen compliance, cloud migration and GenAI offerings, and predicts robust growth for TCS in the mortgage and loan service in the coming years, resulting from its continued focus on building AI and GenAI capabilities.
“From simplified and automated experience to smarter and quicker decisioning, evolving customer demands and rapid technology advancements are driving mortgage and loan providers to redraw their game plan. TCS combines its deep domain experience with investments in AI and digital capabilities to help clients complete an era of intense competition. We transform their business, infusing agility, driving excellence, and delivering unmatched outcomes, while enhancing customer experience. This recognition as a Leader stands testament to the value we create,” said Meenu Mittal, Global Head, Business Process Services, Banking, Financial Services & Insurance, TCS.
TCS has been providing business and technology services to the lending industry for over 23 years. TCS’ lending operations, combined with its best-in-class technology solutions and advisory services, have reinforced the company’s leadership position in the industry. It serves more than 73 clients, including top global banks and non-bank lenders, and allied service providers, with a significant strategic presence in every segment of the vast, diverse, and complex lending ecosystem, spanning both retail lending and commercial lending.
TCS supports the end-to-end lending life cycle, covering loan submission, application processing, underwriting support, closing, post-closing and funding, loan servicing portfolio monitoring, default and arrears management, and secondary market services. Its capabilities and client coverage span business process services, technology and automation, cognitive operations, and consulting and advisory services for clients across the globe.
Leveraging its deep expertise in mortgage operations and technology, TCS has developed and deployed a state-of-the-art digital suite of solutions across the mortgage value chain. These include borrower self-service, broker and advisor facing solutions, middle- and back-office automation solutions for loan processing, underwriting, closing, quality control, an end-to-end digital mortgage origination system and AI based mortgage solutions. Together, these offerings help customers transform operations, optimize overall cost, and deliver superior customer experience. TCS continues to invest in new offerings and emerging technologies such as AI, generative AI, and agentic AI, to further support clients’ strategic objectives, helping them clients reduce overall cycle times, streamline operations, and minimize customer efforts.
The TCS Cognitive Automation Platform, powered by Agentic and Gen AI, helps financial institutions modernize operations. It streamlines mortgage and loan services through automation, ensures compliance, and improves customer experience. With its agentic ecosystem, TCS Cognitive Automation Platform integrates with core banking systems to enable faster product rollouts, more accurate risk assessments, and flexible mortgage options.
“TCS’ services for the mortgage and loan industry enable lenders to efficiently transform their operations using modular lending platforms enabled with cognitive and digital functionality,” said Andy Efstathiou, Program Director for Banking at NelsonHall. “Its experience across consumer, commercial, and specialty loan products enables TCS to transform the lending life cycle for each of these products, creating efficient, cognitive operations.”