- Overview Press tab for submenu items
TCS is here to make a difference through technology.
Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.
-
Industries
-
Services
-
Products and Platforms
- Overview Press tab for submenu items
We deliver excellence and create value for customers and communities.
Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.
-
About Us
-
Research & Innovation
-
Our Brand
- Overview Press tab for submenu items
Extraordinary expertise leads to remarkable results.
We share news, insights, analysis and research – tailored to your unique interests – to help you deepen your knowledge and impact.
-
Customer Stories
-
Perspectives
-
Global studies
-
Topics
- Overview Press tab for submenu items
Want to be a global change-maker? Join our team.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
-
India
-
Americas
-
Asia Pacific
-
Europe and UK
-
Middle East and Africa
Overview
India
expand here
Americas
expand here
Asia Pacific
expand here
Europe and UK
expand here
Middle East and Africa
expand here
- Overview Press tab for submenu items
Find the latest news about TCS in our Newsroom
Get access to a catalog of the latest news stories from across TCS. Discover our press releases, reports, and company announcements.
-
Press releases
-
News alerts
-
Analyst recognition
Recent recognitions
View all -
Events
Upcoming events
16 Jun 2025 TCS at International Paris Air Show 2025View all11 Jun 2025 TCS at UK’s Future of Utilities Summit 2025 -
Media kit
- Overview Press tab for submenu items
TCS works hand in hand with world-leading investors.
Tata Consultancy Services LimitedNSE:TCSINR -
Management Commentary
-
Financials
-
News and Events
-
ESG
-
Resources
Overview
Management Commentary
expand here
Financials
expand here
News and Events
expand here
ESG
expand here
Resources
expand here
Top Results
Showing
10
01 - 07
-
Retail / Executive Perspective
You have these already downloaded
We have sent you a copy of the report to your email again.
Published in Total Retail: Feb 11, 2021
The retail paradigm has been reset; the need for becoming an agile, adaptable, and intelligent enterprise has never been more important. While the recent disruption has brought new opportunities, it also exposes significant gaps in retailers’ capabilities. The need of the hour is to balance demand and availability while ensuring safe and contactless shopping.
The time is ripe for making bold moves. Retailers need to adopt an algorithmic and machine-first approach across their value chain to navigate challenges. This requires:
A unified enterprise approach towards building a robust organization based on the foundation of data insights
A unified value chain that cuts across organizational silos and clearly shows where and how to use algorithmic interventions within the value chain in retail
A unified ecosystem and a flexible operating model to move from being product-led to purpose-led
Only algorithmic retailers will be the custodian of the customer’s experience and can gain market share and drive sustained growth.
Read the complete article here.
About the author
Image of Shankar Narayanan
Shankar Narayanan
Shankar Narayanan is the Business Head for the Banking, Financial Services and Insurance for UK, EMEA and APAC Regions. Prior to this role, he was the Deputy Head for the Business Transformation Group and was responsible for all service lines within that group. Previously, Shankar also led the Retail, Consumer Goods, Travel, Transportation and Hospitality sectors globally. Shankar joined TCS in 1993 and has held several key leadership positions in the company across operations and management portfolios.
Related reading
1/4
Retail
How Agentic AI is Redesigning the Retail Architecture
White Paper
|
29 May 2025
Opens in new tab
2/4
Retail
Powering Arts and Luxury Retail with Data Analytics and AI
White Paper
|
26 May 2025
Opens in new tab
3/4
Retail
Agentic AI for Effective Pricing Strategies in Grocery Retail
White Paper
|
22 May 2025
Opens in new tab
4/4
Retail
Tapestry Implements Robotic Automation for PoS Systems
Case Studies
|
15 May 2025
Opens in new tab
What’s on your mind?
We’re here to help! Tell us what you’re looking for and we’ll get you connected to the right people.
Looking for something else?
©2025 TATA Consultancy Services Limited
©2025 TATA Consultancy Services Limited
- Privacy Notice
- Cookie Policy
- Accessibility Declaration
- Disclaimer
- Security Policy
- California Notice at Collection
- Customize Cookies
