Qantas needed to realign IT systems to map to business goals and gain a leading edge.
Qantas has built a reputation for excellence in customer service, safety, operational reliability as well as engineering and maintenance. Their image is largely dependent on their ability to innovate and deliver world-class customer service.
To remain competitive, they needed to ensure that their IT systems and business processes were more efficient, flexible, and reliable. They also aimed to improve the return on their IT investments.
To achieve their goals, they were looking for an IT services partner with a strong pedigree in IT services, consulting, and innovation.
Technical Pilot Technology Development, Qantas
Since 2006, TCS has impacted Qantas’ critical applications for airports, engineering, freight, loyalty, corporate, catering, and customer enablement. We served as consultants, business analysts, and testers for large programs. Our team ensured greater system stability through advanced operational control measures, periodic training, and internal audits.
We transformed their freight IT operations with the Freight Futures program and migrated their mission critical, legacy Maintenance, Repair, and Overhaul (MRO) system to a new Web-based program.
We partnered in the development and maintenance of their airline passenger booking, freight, and loyalty systems, and manage in-flight services, crew, and airport operations applications.