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      Where adaptability meets advantage

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      Adaptability starts here
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      17 Jul 2025 TCS Ranked Among Top 20 Global Technology Brands in Brand Finance Tech 100 2025 List
      15 Jul 2025 TCS & MIT Sloan Management Review Launch New Research Series; Unveil Roadmap for Human-AI collaboration in Enterprises
      10 Jul 2025 Robust Order Book and Operational Resilience mark TCS’ Q1
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      17 Jul 2025 TCS a Leader in Life and Annuities Insurance BPS and Third-Party Administrator Services: Everest Group
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      01 Jul 2025 TCS Recognized as a Leader in Pharmacovigilance Operations Services by Everest Group
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    • TCS BaNCS™
    • Articles

    Technology trends for wealth management

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    Industry

    Banking This will open an overlay

    Banking Services Transformation: Unlocking Exponential Value

    TCS’ solutions help banks and FIs push traditional boundaries and build cognitive banking enterprises for better value, resilience, and inclusivity. Learn more.
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     about Banking Services Transformation: Unlocking Exponential Value
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    Leveraging Generative AI to Transform Risk Management in Insurance
    As insurance evolves rapidly, generative AI is key to transforming the risk function, gaining a competitive edge, and transitioning to a smart risk enterprise.
    Blog
    04 Jul 2025
    TCS BaNCS-Sovos Webinar on Tax Information Reporting
    Industry leaders explore the evolving landscape of tax regulations, integrated solutions for compliance and operational efficiency, and more. Register now.
    Events
    13 Aug 2025
    Leveraging Generative AI for Proactive Risk Management in BFSI
    Generative AI will help BFSI firms enhance the efficiency of risk assessment and transform their risk and compliance function into a proactive, preventive model.
    White Paper
    18 Jul 2025
    Capital Markets This will open an overlay

    Unlocking Exponential Future Growth in Capital Market Firms

    Capital market firms must build trust through purpose-driven and innovative models to weather disruptions and ensure adaptability and shock-proof growth.
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     about Unlocking Exponential Future Growth in Capital Market Firms
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    TCS BaNCS Customer Newsletter on Innovation, Growth, and More
    This edition covers BaNCS’ work on securities processing, details of Banque Saudi Fransi’s payment transformation, Standard Bank's move to innovation, and more.
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    10 Jun 2024
    TCS Helps Euroclear Bank Transform Post Trade Processing
    Learn about Euroclear Bank’s relationship with TCS BaNCS and how our corporate actions solution helped transform their post-trade operations in 120 countries.
    Customer Testimonial
    07 Mar 2025
    TCS BaNCS Digital Custody Helps PostFinance Launch Crypto Services
    PostFinance shares how it is leading the way in the Swiss financial sector, bringing digital asset trading to its customers with digital custody from TCS BaNCS.
    Customer Testimonial
    05 Mar 2025
    Insurance This will open an overlay

    Reinventing the Insurance Industry with a Digital-first Strategy

    TCS’ solutions, powered by AI and automation technologies, help leverage partner ecosystems and drive innovation in insurance for business agility and growth.
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     about Reinventing the Insurance Industry with a Digital-first Strategy
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    Related Insights
    TCS a Leader in Life and Annuities Insurance BPS and Third-Party Administrator Services: Everest Group
    Tata Consultancy Services’ integrated IT-BPS capabilities, consulting-led engagements, diversified geographical presence, comprehensive capabilities and TCS BaNCS offering, cited as key strengths.
    Analyst Reports
    17 Jul 2025
    TCS Helps BAGIC Achieve Agile Delivery & Automated Test Management
    Despite its distributed teams, read how BAGIC achieved agile delivery & an automated continuous integration & deployment process with TCS MasterCraft™ DevPlus.
    Case Studies
    11 Feb 2021
    Insurance Solutions and their Role in Building Climate Resilience
    Read how insurance can help close the investment gap in climate resilience and deliver better climate change solutions to reduce vulnerability to climate impacts.
    Blog
    19 Oct 2022

    Solution

    TCS BaNCS™ This will open an overlay

    TCS BaNCS™: Enabling Transformation in Banks and Financial Institutions

    Offering Software-as-a-Service across a stack of solutions and applications, TCS BaNCS facilitates smooth transformation in financial services and drives growth.
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     about TCS BaNCS™: Enabling Transformation in Banks and Financial Institutions
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    Related Insights
    TCS BaNCS-Sovos Webinar on Tax Information Reporting
    Industry leaders explore the evolving landscape of tax regulations, integrated solutions for compliance and operational efficiency, and more. Register now.
    Events
    13 Aug 2025
    TCS BaNCS Dialogues: Transforming Finance with APIs
    Join us for a webinar where industry leaders from Celent and TCS BaNCS will discuss the role of APIs in banking, driving ROIs, and unlocking new revenue streams.
    Events
    22 Jul 2025
    TCS BaNCS Named Wealth Management Technology Leader by Everest Group
    The Everest Group named TCS BaNCS a leader for its capabilities in wealth management, wealth advisory solutions, and a well-established partner ecosystem.
    Article
    11 Apr 2023

    HIGHLIGHTS

    • The wealth management sector is rapidly evolving with the changing client expectations, service delivery, product offering, and digitization..
    • The role of technology in this mix cannot be underestimated – it serves to underpin and enhance wealth management offerings from all aspects.
    • Technology is enabling wealth managers to enhance their abilities to grow and scale and build a sustainable strategy for the future.

    On this page

    Overview   inpage
    Overall impressions   inpage
    Key findings   inpage
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    Overview Overall impressions Key findings Our point of view

    Overview

    The wealth management sector is rapidly evolving; the pace of change in terms of client expectations, service delivery, product offering, breadth of services and digitization is unimaginable.

    COVID-19 was transformative for the industry, accelerating changes that were already in play, such as a digitized offering to allow for an omni-opti channel approach. It accelerated the need to provide a tailored and personalized offering to meet individual customer needs and exceed expectations. In addition to thematic trends such as the ‘Great Wealth Transfer,’ the move to ESG and private markets, and against a backdrop of economic and geopolitical uncertainty, wealth managers certainly have plenty to think about.

    The role of technology in this mix cannot be underestimated – it serves to underpin and enhance wealth management offerings from all angles and is crucial in delivering what the service customers expect and in providing insights to shape the strategic agenda.

    Overall impressions

    Accordingly, our survey of wealth management executives in partnership with Fintech Futures revealed a host of priorities and focus points. The aim was to get a feel of what wealth managers are experiencing in terms of their technology situation, current limitations, priority areas, and how the need to provide a better service level for the client and optimize the wealth manager’s time relying on solid technology tools. 

    The overall impression was that all respondents were keenly aware of the need to provide a high-quality and differentiated customer experience in terms of the actual service and investment proposition and the way that it is delivered. To deliver on that, wealth managers need to have robust technology in terms of both the architecture and the software. 

    It is no surprise then that technology strategy centers around software to support the wealth manager’s front-end and operations experience through enhancing data management and analytics capabilities. In terms of what wealth managers want to offer to the client, digital channels, collaboration tools, rich UX, digital and hybrid offerings, and front-office tooling are deemed essential and in high demand. Underneath the delivery mechanisms, the investment requirements of wealthy individuals are broad – they want to have access to the full spectrum of investment vehicles and expect to have regular communications as well as digital reporting in place. ESG was discussed as something that all firms now need to offer, given its importance to the next generation of investors. To that end, meeting not just the needs of today’s investors but also staying relevant into the future, wealth managers know that they need to invest in a robust architecture that will allow them to be flexible and deliver on product, service, and delivery – now and in the future

    Key findings

    Respondents are conscious of the pressure to provide high quality and differentiated customer experience, and the key role that technology plays in meeting these expectations. 

    • 45% seem aware of the need to meet customer experience expectations.
    • 42% say data management is important in adding analytics capabilities to support the front-end experience.
    • 35% believe broken digital processes and a lack of workflow tools are a technology challenge.
    • 41% cited streamlined onboarding, mid or front office processes, and client profiling as key offerings they look for.

    TCS BaNCS point of view

    We are delighted to publish this report on technology trends within the wealth management community. The past few years have not only seen exponential advances in technology which enterprises can leverage but also in culture, as there is widespread acceptance in integrating digital and mobile technologies into the day-to-day lives of consumers.

    Staying relevant to the client and providing a differentiated experience overall accounts for 61% of the respondents

    Given the rise in general affluence across large sections of the global population, wealth management driven by advisory and self-service models is becoming an essential offering across the financial services spectrum, including retail banks. This enables and drives a 360-degree engagement with customers, resulting in a critical revenue stream for the industry.

    With increasing uncertainties in geo-political situations and ongoing inflation, firms are seeing increased interest in wealth management services across all segments, including the mass market, mass affluent, and high net worth individuals. traditional investment advisory is actively being supplemented by hybrid and robo-advisory as the younger generation seeks more digital experiences and engagements.

    Customer and advisor user journeys that leverage omnichannel models simplified user experiences, hybrid advice, and collaboration tools will continue to evolve as a priority. Core applications will aggressively adopt emerging technologies like AI-ML tools and cloud, among others, based on the use cases relevant to the business. 

    From the results of the survey described in this report, we see a clear need for wealth managers to take advantage of the benefits that technology can bring in terms of day-to-day efficiencies and improved customer experience. They can enhance their abilities to grow and scale and build a sustainable strategy for the future.

    To know more about the report: https://www.fintechfutures.com/2023/12/report-trends-in-technology-for-the-wealth-management-community/

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