Skip to main content
Skip to footer

  • BFSI Platforms / WHITE PAPER

Leveraging Data-Intelligent Platform for Improved Business Decisions

Sajan George

Lead Enterprise Architect, TCS BFSI Platforms

You have these already downloaded

We have sent you a copy of the report to your email again.

Need for adopting a data platform to enhance business and operations services

  • A process-driven approach in an organization is limited by legacy transaction processing systems, workflows and dashboards along with front-office and back-office systems that are not integrated. This increases dependency on manual spreadsheets to follow incoming requests metrics, receiving channels, and productivity and operational errors.
  • A lower digital adoption rate is preventing insurance companies from tracking and reporting switched channels, suspended operations, lack of employees or internal ticket management.
  • Discrepancies in organizational and system integration, along with outsourcing a few functions to third-party service providers, can limit data capture and reporting capabilities and also affect customer feedback view and metrics.

To overcome these challenges, insurance business operations need a data-driven platform that can deliver operations and control reports, KPIs, metrics, long-term trend analysis and analytics to reduce cost and improve customer experience.

Related reading

Enabling ecosystem play for future-ready pension providers

White Paper | 26 May 2022

Adapting business for the new normal

White Paper | 25 May 2022

Insurance products - Decode, rationalize, and modernize

Blog | 23 May 2022

Platformification of Policy Administration System in Insurance

White Paper | 03 Aug 2021