Products and platforms
TCS HOBS™
TCS HOBS™: Engineering experiences with personalization and innovation
Highlights
FibreConnect is revolutionizing Italy's industrial and artisan zones and it required a robust digital backbone to gain an early-mover advantage.
TCS HOBS provided the digital foundation for seamless end-to-end operations including partner management, product management and revenue management.
The implementation accelerated FibreConnect’s go-to-market strategy, streamlined Internet Service Provider (ISP) onboarding, automated billing and order management, and scaled operations with real-time visibility and minimal manual effort.
In this article
Overview
FibreConnect is on a mission to digitize industrial Italy with a wholesale-only business model.
By building a nationwide broadband network, FibreConnect aims to bring high-capacity fiber to underserved industrial and artisan areas. Partnering with regional and retail ISPs, FibreConnect is positioning itself as the preferred wholesale service provider for high-performance fiber.
At FibreConnect, we aim to bring reliable, high-performance fiber connectivity to Italy’s industrial and artisan areas. To realize this vision at scale, we needed a robust digital foundation—and that’s exactly what the partnership with TCS HOBS™ delivered. The platform gave us the agility and control we needed to simplify ISP engagement and accelerate our go-to-market journey. And just as important was the team behind it—collaborative, committed, and deeply aligned to our goals at every step
FibreConnect’s strategic intent
FibreConnect is poised to lead Italy’s evolving fiber landscape.
With a largely unpenetrated broadband market, especially in industrial and artisan areas, FibreConnect is capitalizing on its early-mover advantage. To support this vision, FibreConnect needed a robust, end-to-end platform to:
- Accelerate market penetration by speeding up rollout cycles and onboarding ISPs faster
- Reduce operational load with a launch-ready platform, allowing teams to focus on growth
- Provide more integrated ISP support through centralized partner management
- Future-proof its business with a modular, configurable architecture that supports innovation, personalized offerings, and long-term scalability
We are proud to have partnered with FibreConnect from the very beginning – helping lay the foundation for core operations and enabling accelerated growth. TCS HOBS™ enabled them to launch quickly, monetize, and scale with agility. More importantly, the partnership reflects the larger shift we are enabling across the industry by helping next-gen connectivity providers move fast and lead with a digital-first, customer-centric approach
Our solution
TCS HOBS was implemented as the digital backbone, enabling go-to-market readiness.
As the strategic platform partner, TCS HOBS led end-to-end greenfield implementation, laying the digital foundation for FibreConnect’s wholesale-only model and future operations. Key transformation levers include:
Faster launch into the market: A modular stack was deployed through an MVP-led approach, enabling commercial readiness. The platform accelerated partner readiness from ISP onboarding to real-time serviceability checks and order creation.
Centralized product catalog: A unified catalog established a single source of truth for launching offers and bundles, optimizing the product lifecycle from ideation to retirement.
Pre-configured customer relationship management portal: Provided a ready-to-use portal for ISPs to manage the entire customer journey from onboarding, sales operations to service requests and issue resolution, along with built-in reporting dashboards.
Precision billing and revenue management: Automated end-to-end bill run processes across ISP accounts, with contract-based charge generation and downloadable invoices through self-service portals. This ensured billing accuracy, improved cash flow visibility, and reduced reconciliation efforts across partner engagement.
Cloud-native scalability: The cloud-native, composable architecture allowed for fast scaling, adaptability to partner needs, and operational evolution without core rebuilding. It also supported automation, configurability, and API-led integration for handling B2B gateway transactions.
Workflow automation and visibility: Unified workflows across order lifecycle management, ticketing, and service provisioning enabled real-time order tracking, serviceability checks, and trouble ticket escalation.
Outcome
With TCS HOBS successfully implemented, FibreConnect services went live in less than 12 weeks, expediting service rollout and revenue realization.
The transformation unlocked measurable business impact including:
- ISPs onboarded and operational within one week, accelerating partner readiness and services delivery
- Less than one day time-to-market for new offers and bundles, ensuring rapid adaptation to evolving customer needs
- Billing accuracy of 99.2%, strengthening revenue assurance and reducing disputes