Industry
- Communications, Media and Information Services
Going Beyond: CMI to Focus on Personalized Experiences for Growth
Solutions
- TCS HOBS™
TCS HOBS™: Engineering experiences with personalization and innovation
Highlights
- Rapid deployment of fiber networks and faster launch of new products and bundles are critical to stay ahead of the competition and achieve sustainable business growth.
- TCS HOBS™ for Fiber Operations and Monetization, a plug-and-play IT stack, empowers fiber broadband providers with capabilities that will become the backbone of their fiber business.
- TCS HOBS™ is a cloud-native, fit-for-purpose, and fit-for-growth solution providing flexibility to accommodate dynamic business needs.
Challenge
Fiber broadband providers grapple with a range of challenges towards delivering transformative experiences and staying competitive. One of the primary hurdles is the achievement of faster network deployment and building a contextual, automated IT stack that enables streamlined operations. Broadband providers must also identify and capitalize on new revenue-generating opportunities by diversifying their service offerings. Moreover, they must ensure that the total cost of ownership remains within budget.
Overview
TCS HOBS™ for Fiber Operations and Monetization is developed to address the multifaceted challenges faced by fiber broadband providers. It is a plug-and-play IT stack providing all the business capabilities that broadband providers need to run their businesses smoothly. The modular design makes it fit for purpose and fit for growth — offering businesses the flexibility to add capabilities to meet changing market needs.
Solution
TCS HOBS™ for Fiber Operations and Monetization is digital-first and cloud-native, facilitating seamless integration and deployment. The pre-integrated comprehensive capabilities across business and operational support functions include CRM, order management, product catalog, billing inventory, fulfillment, and service assurance. These capabilities unlock numerous benefits, such as streamlined operations, improved deployment times, and enhanced efficiency.
Here's how TCS HOBSTM for Fiber Operations and Monetization enables broadband providers to launch and transform their businesses:
- Pre-integrated, modular components with ready-to-deploy business processes for the minimum viable product (MVP)-based agile delivery.
- TM Forum-certified and mapped to the open digital architecture (ODA).
- Catalog-driven order architecture that enables seamless ecosystem integration and rapid launch of new products and bundles.
- Robust analytics and reporting engine empowers enterprises to deliver context-driven experiences.
- Predictive, prescriptive analytics and intelligence help reduce the cost of failure and enable informed decision-making.
- Flexible commercial models enable providers to optimize their investments and scale operations according to specific needs.
- Business SLA-driven engagement model and scaled agile (SAFe) way of working with DevOps and CI/CD (continuous integration and continuous deployment) at the core.
Benefits
- > 99% zero-touch activation
- > 30% reduction in TCO
- > 8% sustained revenue growth
- > 8,000 new product launches in a year for one of the largest operators
- < 16-week new FTTx business launch with end-to-end OSS/BSS (Operations and Business Support Systems) stack
Contact
Contact
