Challenge

Trent’s supply chain was inundated with delivery bottlenecks, inventory uncertainty, and capacity constraints.

Trent operates one of the leading hypermarket chains Star Bazaar. The company sources a wide range of products and services from both multinational as well as local suppliers. However, limited automation, offline communication, and low visibility, led to collaboration challenges. Additionally, manual tracking of purchase orders (PO) and offline delivery schedules impeded efficiency, impacting end consumer experience.  As part of its overall enterprise strategy and strategic sourcing initiative, Trent embarked on a journey to modernize its supplier collaboration process. 

Solution

Trent harmonized supplier relationship management with TAP™ Supplier Portal

TCS worked closely with Trent to understand their supplier information management needs and leveraged its proprietary cloud solution TAP™, to enhance supplier experience. Our ready to deploy supplier management solution with zero set-up cost offered a 360° view of business transactions to suppliers and allowed them to schedule deliveries through an on-line appointment system. Fully integrated with SAP and Trent’s back-end systems, the solution enabled suppliers to manage amendments to POs and Item Master data. 

It also helped reduce turn-around time at delivery centers through advanced shipment notification (ASN) and tracking status, while providing up-to-date information on goods receipts (GRN) and discrepancy notes (GDN). In addition, online operational and functional reporting helped business users make informed decisions, faster. The solution ensured quick on-boarding with TCS as a single point of accountability.

TCS TAP™ helped Trent enable self-service for small as well as big suppliers on a single platform, improving efficiency.

"TCS TAP™ is a state-of-the-art way to the future for our supplier partners, done amazingly well."

Suma Sriharsha | Director - Supply Chain and Distribution at Trent Hypermarket Ltd.

Benefits

Trent enriches buyer and supplier experience with supply chain efficiency.    

Trent was able to drive faster transformation, gain significant business value, and eliminate unproductive activities through improved visibility.  Our future ready platform provided an engaging user experience for suppliers by enabling short wait time and prompt decision-making.