Being resilient and adaptable are key to managing the fallout of the COVID-19 crisis. As organizations adopt remote ways of working and strengthen their business continuity plans to meet immediate business requirements, they are re-examining their vendor landscape. This crisis has highlighted the perils of dealing with too many small vendors – mainly higher costs, increased exposure to risk and a slower pace of digital adoption. Organizations are now looking to re-imagine their relationship with sourcing vendors to drive digital transformation. There are three areas of improvement that organizations are looking at:
• Rapid cost takeout
• Pandemic-proof resilience
• Accelerated digital transformation
Rationalizing and consolidating multitude of vendors, however, is a complex task. It involves managing a smooth transfer of knowledge, calibrating the speed of transition and change management. A phased approach is key to realizing the benefits of vendor consolidation.