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Transforming CX with smart virtual assistants

3 MINS READ

G. Kathirvelan

Product Head, AI-ML & User Experience, AWS Business Unit, TCS

Highlights

  • A CX collaboration space that is available on cloud lowers the total cost of ownership and improves operational efficiency.
  • AI-enabled conversational agents or chatbots can eliminate the initial wait time.
  • AI-powered agent self-service function integrates disparate knowledge management sources and provides accurate AI-assisted search results to the agents.