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    • Overview

      TCS is here to make a difference through technology.

      Leading the way in innovation for over 50 years, we build greater futures for businesses across multiple industries and 131 countries.

      Discover all solutions
    • Industries
      • Banking
      • Capital Markets
      • Consumer Goods and Distribution
      • Communications, Media, and Information Services
      • Education
      • Energy, Resources, and Utilities
      • Healthcare
      • High Tech
      • Insurance
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      • Travel and Logistics
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      • Cloud
      • Cognitive Business Operations
      • Consulting
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      • Enterprise Solutions
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      • Network Solutions and Services
      • TCS Interactive
      • Sustainability Services
    • Products and Platforms
      • TCS ADD™
      • TCS BANCS™
      • TCS BFSI Platforms
      • TCS CHROMA™
      • TCS Customer Intelligence & Insights™
      • TCS ERP on Cloud
      • ignio™
      • TCS iON™
      • TCS HOBS™
      • TCS Intelligent Urban Exchange™
      • TCS OmniStore™
      • TCS Optumera™
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      • Quartz™ – The Smart Ledgers™
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  • Industries
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  • Products and Platforms
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
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    • Jile™
  • Research & Innovation
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    • Overview

      We’re in it for good, driving positive change for the benefit of all.

      Our expert, committed team put our shared beliefs into action – every day. Together, we combine innovation and collective knowledge to create the extraordinary.

      Discover the difference
    • About Us
      • Corporate Sustainability
      • Diversity, Equity, and Inclusion
      • Corporate Social Responsibility
      • The TCS Way
      • Sports Sponsorships
      • Alliances
    • Leadership
    • In the news

      Recent News

      27 Nov 2023 TCS launches new Generative AI practice in collaboration with AWS
      22 Nov 2023 TCS Ranked #1 in Spain for Customer Satisfaction in Service Delivery Among IT and Cloud Services Providers
      20 Nov 2023 ASX signs agreement with TCS to replace its cash equities clearing and settlement platform
      View All
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    • Overview

      Extraordinary expertise leads to remarkable results.

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    • Overview

      Want to be a global change-maker? Join our team.

      At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

      Join us
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    • TCS and AWS Cloud
    • Solution

    Tap into AI and machine learning on AWS

    5 MINS READ
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    Highlights

    • The emergence of 5G technology will enable access to real-time data from edge devices, increasing the adoption of AI technologies.
    • TCS leverages its extensive experience in driving digital-first transformation for enterprises across industries to unlock the promise of AI-ML using cloud-native AWS solutions.
    • AI-ML solutions helps eliminate human error reducing business risk and security threats, besides providing scalable solutions.

    In this article

    Challenge  inpage
    Solution  inpage
    Benefits  inpage
    The TCS advantage  inpage
    Challenge  inpage
    Solution  inpage
    Benefits  inpage
    The TCS advantage  inpage
    Back to top Go to top

    In this article

    Go to top
    Challenge Solution Benefits The TCS advantage

    Challenge

    In recent years, enterprises have accelerated adoption of artificial intelligence and machine learning for a vast number of use cases.

    Some of these use cases include building intelligent business processes, forecasting business demands, processing documents, empowering smart agents, and ensuring quality control. The emergence of 5G technology will enable access to real-time data from edge devices, increasing the adoption of AI technologies such as intelligent robotics and process automation across industries. With the adoption of AI-ML components within existing enterprise applications, enterprises can reduce operational costs and eliminate biased decisions.

    TCS leverages its extensive experience in driving digital-first transformation for enterprises across industries to unlock the promise of AI-ML using cloud-native AWS solutions including TCS BaNCS, TCS OptumeraTM, TCS ADDTM and others.

    Solution

    Recommendation-based offerings: Personalize customer experience by providing product suggestions, framing hyper-customized bundles, and recommending the next best action. These are powered by models built using Amazon SageMaker and in conjuncture with services such as Amazon Personalize and Amazon Forecast.

    Insight-based offerings: Process vast amounts of data with insights that help reduce frauds, enable predictive maintenance, create strategies for dynamic pricing, process straight-through claims and prevent cyberattacks. In the healthcare and life sciences industry, these offerings can be used for new drug discovery, diagnostics, and predict and control disease outbreaks. Amazon SageMaker with services such as Amazon Fraud Detector and Amazon Rekognition are used to model insight-based products and services.

     Automation-based offerings: Power KYC processing, covenant recommendation, financial spreading, quality control, inventory re-ordering and SOP verification using automation-first solutions with Amazon SageMaker, along with Amazon Textract, Amazon Comprehend, Amazon Rekognition, Amazon Transcribe and Amazon Translate.

    Conversation-based offerings: Enable the use of chatbots for customer support which has gained wide acceptance due to their availability and ease of usage. AWS AI-ML services such as Amazon Lex and Amazon Polly provide the building blocks for the chatbots and their functionality is further enhanced by Amazon Kendra that renders accurate results for customer queries. Customer support on Amazon Connect, the cloud-based call center service, provides real-time alerts using Contact Lens, real-time agent assistance through Amazon Connect Wisdom, and voice ID to authenticate customers.

    Experience-based offerings: Create virtual agents that man kiosks, digital twins and simulations, powered by Amazon Sumerian, Amazon GreenGrass and Amazon Robomaker.

    Sagemaker platform setup: Build a data science platform using Amazon SageMaker, and users with limited machine learning knowledge can use Amazon Sagemaker’s Autopilot feature to develop ML models, enabling the democratization of AI. It also enables users to leverage AWS’ AI-ML services like Amazon Rekoginition for image processing, Amazon Textract for OCR, and Comprehend for entity extraction from documents. TCS also provides pre-built models that can be used as accelerators for the adoption of AI.

    Benefits

    TCS’ AI-ML offerings on AWS provide enterprises with the following benefits:

    • Eliminates human error thereby reducing business risk and security threats
    • Provides scalable solutions that can accommodate varying user intent
    • Handles emerging business complexities with AI-powered engines
    • Assists in customer support and augments customer experience

    The TCS Advantage

    • TCS COIN™  network supports a robust innovation paradigm.
    • TCS MFDM™  approach helps enterprises in AI-ML adoption maturity.
    • TCS-AWS co-innovation solutions are tailor-made for customer requirements.

    Related reading

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