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  • Perpetually Adaptive Enterprise Press tab for submenu items

    Where adaptability meets advantage

    At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

    Adaptability starts here
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      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

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      20 Jun 2025 TCS Accelerates Software-Defined Vehicle Innovation in Europe with Launch of Three New Hubs
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      20 Jun 2025 TCS to Build New AI-Led Solutions for Business Transformation in Collaboration with Microsoft
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      15 Jul 2025 TCS Recognized as a Leader in Healthcare Provider Digital Services by Everest Group
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    • Perpetually Adaptive Enterprise Press tab for submenu items

      Where adaptability meets advantage

      At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

      Adaptability starts here
    • Industries
      • Banking
      • Capital Markets
      • Consumer Packaged Goods and Distribution
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      • ignio™
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  • Who we are
    • Overview Press tab for submenu items

      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

      Discover the difference
    • About Us
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      Extraordinary expertise leads to remarkable results.

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      Want to be a global change-maker? Join our team.

      At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

      Join us
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      Recent Press releases

      15 Jul 2025 TCS & MIT Sloan Management Review Launch New Research Series; Unveil Roadmap for Human-AI collaboration in Enterprises
      10 Jul 2025 Robust Order Book and Operational Resilience mark TCS’ Q1
      20 Jun 2025 TCS Accelerates Software-Defined Vehicle Innovation in Europe with Launch of Three New Hubs
      View all
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      09 Jul 2025 TCS Launches ‘Gen AI Tech Pathway’ in its STEM Education Program goIT
      03 Jul 2025 TCS Unveils the 2025 Edition of TCS InQuizitive Across 12 Indian Cities, To Spotlight India’s Brightest Young Minds
      20 Jun 2025 TCS to Build New AI-Led Solutions for Business Transformation in Collaboration with Microsoft
      View all
    • Analyst recognition

      Recent recognitions

      15 Jul 2025 TCS Recognized as a Leader in Healthcare Provider Digital Services by Everest Group
      01 Jul 2025 TCS Recognized as a Leader in Pharmacovigilance Operations Services by Everest Group
      26 Jun 2025 TCS Positioned as a Leader in IDC MarketScape for Worldwide SAP Implementation Services
      View all
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    • TCS and Microsoft Cloud
    • Solution

    Drive real-time field service with TCS NextGen Field Services

    Share TCS NextGen Field Services on Microsoft
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    Microsoft Cloud This will open an overlay

    TCS and Microsoft Cloud: Driving Business Transformation

    Read how TCS and Microsoft Cloud’s strategic partnership helps enterprises drive their edge-to-cloud transformation and deliver greater business outcomes.
    Learn More
     about TCS and Microsoft Cloud: Driving Business Transformation
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    Related Insights
    TCS to Build New AI-Led Solutions for Business Transformation in Collaboration with Microsoft
    Through a multi-year collaboration, TCS is working with Microsoft to accelerate cloud adoption and AI-based business transformation for customers.
    News Alert
    20 Jun 2025
    Accelerating Enterprise adoption using TCS’ Responsible AI offering
    Implementing Gen AI and Large Language Models based solutions is complex. Know how our offering can help with successful responsible, ethical AI implementation.
    Solution
    20 Feb 2024
    How 5G and Edge Computing are Changing the Future of Retail
    Discover how modern retail stores can achieve revenue growth and operational excellence by leveraging 5G and edge computing and reinvent the industry.
    Blog
    23 Jan 2023
    IoT and Digital Engineering This will open an overlay

    Bringing Together IoT and Digital Engineering to Create Rich Experiences

    Learn how TCS’ solutions powered by IoT, artificial intelligence, and digital engineering help build purpose-driven, resilient, and sustainable enterprises.
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     about Bringing Together IoT and Digital Engineering to Create Rich Experiences
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    Related Insights
    AI-powered GIS Modernization for Utilities
    Discover how UNM drives intelligent utility networks, helping modern utilities with future-proof GIS systems and enabling smart grid operations.
    White Paper
    10 Jul 2025
    Software-defined products: the path to product transformation
    The product development sector must have software enablement extended to products like software-defined networks for better productivity and cost optimization.
    White Paper
    11 Jan 2024
    Leveraging Industrial Digital Twin for Better Business Value
    As AI tools improve and sensors become ubiquitous, digital twins hold enormous potential for predictive maintenance, optimization, and fully automated factories.
    White Paper
    16 Jan 2024

    Highlights

    • TCS and Microsoft have teamed up together to provide an industry-leading suite of sustainability services powered by TCS’ deep contextual knowledge and Microsoft Cloud for Sustainability. 
    • Together, we help our joint clients improve transparency; quantify the actual social, environmental, and economic impacts of their assets; and meet regulatory reporting requirements.
    • We enable better performance monitoring, analytics, and just-in-time maintenance with Microsoft Azure AI, ML, IoT, digital twins, and more.

    On this page

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    Solution   inpage
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    Overview Solution Benefits Related reading

    Overview

    Telecom, utility, and energy service providers are looking to leverage emerging technologies to reduce costs, increase resilience, and boost process efficiency and information accuracy.

    There is a need to ensure a hyperpersonalized experience that optimizes their customer’s journey. Enterprises are looking to formulate new processes and techniques on time-based, self-learning and predictive models to attain a real-time field view.

    TCS SOLUTION

    TCS NextGen Field Services on Microsoft empowers field service staff through remote assistance for proactive service through IoT.

    Equipped with features such as asset location, remote detection, automated scheduling recommendations, resource management, and service level agreements, it provides advance forecast of resource demands and ensures first-time fix by equipping technicians and service managers with the right tools and information to resolve an issue.

    Key features include:

    • Unified real-time information view: Access real-time updates on technician’s availability, on-hand goods inventory, installed base telemetrics, and location.
    • Predictive field-service and advanced forecasting: Leverage data for field service and drive innovation with predictive analytics.
    • Omnichannel customer collaboration: Enable multiple communication channels, reduce customer wait times and reduce operational costs.
    • Personalized customer experience: Assign field service job at the customer’s preferred time schedules based on past interactions.

    BENEFITS

    TCS NextGen Field Services on Microsoft allows enterprises to:

    • Reduce service cost and prevention of hazards through advanced forecasting of resource demands
    • Drive predictive maintenance using intelligent connected field services
    • Remotely monitor assets and reduce downtime by connecting devices to IoT data
    • Increase operational efficiency through data-driven insights for first-time issue resolution

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    Transformation starts here

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