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  • Perpetually Adaptive Enterprise Press tab for submenu items

    Where adaptability meets advantage

    At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

    Adaptability starts here
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    • Perpetually Adaptive Enterprise Press tab for submenu items

      Where adaptability meets advantage

      At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

      Adaptability starts here
    • Industries
      • Banking
      • Capital Markets
      • Consumer Packaged Goods and Distribution
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      • TCS CHROMA™
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      • TCS ERP on Cloud
      • ignio™
      • TCS iON™
      • TCS HOBS™
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      • TCS OmniStore™
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      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

      Discover the difference
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      Discover why customers choose TCS

      We are a digital transformation and technology partner of choice for industry-leading organizations worldwide.

      Read our customer success stories.
    • Events

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      29 Sep 2025 TCS BaNCS and Quartz at SIBOS 2025, Frankfurt
      22 Sep 2025 TCS Life Sciences Forum 2025 London
      18 Sep 2025 TCS Life Sciences Forum: Redefining Patient-centric Clinical Trials
      View all
    • Analyst Recognition

      Recent recognitions

      01 Aug 2025 TCS a Leader in Experience-Led HR Transformation Services: NelsonHall
      17 Jul 2025 TCS a Leader in Life and Annuities Insurance BPS and Third-Party Administrator Services: Everest Group
      15 Jul 2025 TCS Recognized as a Leader in Healthcare Provider Digital Services by Everest Group
      View all
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      Want to be a global change-maker? Join our team.

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      Join us
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    • TCS and Microsoft Cloud
    • Solution

    Drive real-time field service with TCS NextGen Field Services

    Share TCS NextGen Field Services on Microsoft
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    Microsoft Cloud This will open an overlay

    TCS and Microsoft Cloud: Driving Business Transformation

    Read how TCS and Microsoft Cloud’s strategic partnership helps enterprises drive their edge-to-cloud transformation and deliver greater business outcomes.
    Learn More
     about TCS and Microsoft Cloud: Driving Business Transformation
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    Related Insights
    TCS Azure Application Modernization Services to Drive Innovation
    TCS Microsoft Azure Application Modernization Services help companies accelerate transformation to a cloud-native environment and enable new business models.
    Solution
    11 Jul 2022
    Comprehensive Data Protection Strategy – A Strategic Approach
    Enterprises need to adopt a comprehensive information protection strategy that ensures end-to-end intellectual property rights and data loss protection.
    Blog
    15 Feb 2023
    TCS Office 365 Engage: Adoption of technology for better collaboration
    The evolution of technology has driven the need for new ways of working. TCS’ offering helps businesses migrate to Office 365 and improve people management.
    Solution
    14 Jul 2022
    IoT and Digital Engineering This will open an overlay

    Bringing Together IoT and Digital Engineering to Create Rich Experiences

    Learn how TCS’ solutions powered by IoT, artificial intelligence, and digital engineering help build purpose-driven, resilient, and sustainable enterprises.
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     about Bringing Together IoT and Digital Engineering to Create Rich Experiences
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    Related Insights
    TCS IoT Podcast: Shaping the Factory of the Future with AI
    Tune in as we delve into the role of AI and generative AI in transforming manufacturing by enabling predictive maintenance, intelligent systems, and more.
    Podcast
    28 Aug 2025
    PLM on Cloud for a Connected Digital Enterprise
    As PLM vendors move to cloud and adopt SaaS models, enterprises must consider some key factors before choosing the right cloud strategy for their PLM systems
    Blog
    30 Jul 2025
    TCS IoT and Digital Engineering Advisory
    Learn how TCS IoT and Digital Engineering Advisory services help build connected digital enterprises for transformed, agile, and sustainable businesses.
    Solution
    09 Aug 2023

    Highlights

    • TCS and Microsoft have teamed up together to provide an industry-leading suite of sustainability services powered by TCS’ deep contextual knowledge and Microsoft Cloud for Sustainability. 
    • Together, we help our joint clients improve transparency; quantify the actual social, environmental, and economic impacts of their assets; and meet regulatory reporting requirements.
    • We enable better performance monitoring, analytics, and just-in-time maintenance with Microsoft Azure AI, ML, IoT, digital twins, and more.

    On this page

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    Overview Solution Benefits Related reading

    Overview

    Telecom, utility, and energy service providers are looking to leverage emerging technologies to reduce costs, increase resilience, and boost process efficiency and information accuracy.

    There is a need to ensure a hyperpersonalized experience that optimizes their customer’s journey. Enterprises are looking to formulate new processes and techniques on time-based, self-learning and predictive models to attain a real-time field view.

    TCS SOLUTION

    TCS NextGen Field Services on Microsoft empowers field service staff through remote assistance for proactive service through IoT.

    Equipped with features such as asset location, remote detection, automated scheduling recommendations, resource management, and service level agreements, it provides advance forecast of resource demands and ensures first-time fix by equipping technicians and service managers with the right tools and information to resolve an issue.

    Key features include:

    • Unified real-time information view: Access real-time updates on technician’s availability, on-hand goods inventory, installed base telemetrics, and location.
    • Predictive field-service and advanced forecasting: Leverage data for field service and drive innovation with predictive analytics.
    • Omnichannel customer collaboration: Enable multiple communication channels, reduce customer wait times and reduce operational costs.
    • Personalized customer experience: Assign field service job at the customer’s preferred time schedules based on past interactions.

    BENEFITS

    TCS NextGen Field Services on Microsoft allows enterprises to:

    • Reduce service cost and prevention of hazards through advanced forecasting of resource demands
    • Drive predictive maintenance using intelligent connected field services
    • Remotely monitor assets and reduce downtime by connecting devices to IoT data
    • Increase operational efficiency through data-driven insights for first-time issue resolution

    Related reading

    1/4
    Cloud

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    2/4
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    How PODS improved productivity with cloud and IT automation

    Case Studies | 05 Jul 2023   Opens in new tab
    3/4
    Cloud

    TCS Digital Workplace on Microsoft Cloud for Superior Employee Experiences

    Solution | 04 Jul 2023   Opens in new tab
    4/4
    Cloud

    Accelerating Data Transformation Using Data Analytics and AI

    Solution | 24 Apr 2023   Opens in new tab

    Transformation starts here

    Want to get the innovation edge with cloud?

    Talk to our experts
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