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Services
Microsoft Cloud
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TCS and Microsoft Cloud: Driving Business Transformation
Read how TCS and Microsoft Cloud’s strategic partnership helps enterprises drive their edge-to-cloud transformation and deliver greater business outcomes.
Related Insights
Implementing Gen AI and Large Language Models based solutions is complex. Know how our offering can help with successful responsible, ethical AI implementation.
Solution
20 Feb 2024
Discover how modern retail stores can achieve revenue growth and operational excellence by leveraging 5G and edge computing and reinvent the industry.
Blog
23 Jan 2023
TCS and Microsoft enable better performance monitoring, analytics, and just-in-time maintenance with Microsoft Azure AI, ML, IoT, digital twins, and more.
Solution
15 Jul 2022
IoT and Digital Engineering
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Bringing Together IoT and Digital Engineering to Create Rich Experiences
Learn how TCS’ solutions powered by IoT, artificial intelligence, and digital engineering help build purpose-driven, resilient, and sustainable enterprises.
Related Insights
Reusing and recycling electric vehicle batteries helps make EV ownership more affordable and promotes renewable energy, thus fostering a sustainable future.
Blog
18 Mar 2025
By combining digital intelligence with a distributed energy resources management solution, TCS helps utilities customers reimagine renewable energy. Learn more.
Solution
15 Nov 2022
Highlights
- TCS and Microsoft have teamed up together to provide an industry-leading suite of sustainability services powered by TCS’ deep contextual knowledge and Microsoft Cloud for Sustainability.
- Together, we help our joint clients improve transparency; quantify the actual social, environmental, and economic impacts of their assets; and meet regulatory reporting requirements.
- We enable better performance monitoring, analytics, and just-in-time maintenance with Microsoft Azure AI, ML, IoT, digital twins, and more.
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Overview
Telecom, utility, and energy service providers are looking to leverage emerging technologies to reduce costs, increase resilience, and boost process efficiency and information accuracy.
There is a need to ensure a hyperpersonalized experience that optimizes their customer’s journey. Enterprises are looking to formulate new processes and techniques on time-based, self-learning and predictive models to attain a real-time field view.
TCS SOLUTION
TCS NextGen Field Services on Microsoft empowers field service staff through remote assistance for proactive service through IoT.
Equipped with features such as asset location, remote detection, automated scheduling recommendations, resource management, and service level agreements, it provides advance forecast of resource demands and ensures first-time fix by equipping technicians and service managers with the right tools and information to resolve an issue.
Key features include:
- Unified real-time information view: Access real-time updates on technician’s availability, on-hand goods inventory, installed base telemetrics, and location.
- Predictive field-service and advanced forecasting: Leverage data for field service and drive innovation with predictive analytics.
- Omnichannel customer collaboration: Enable multiple communication channels, reduce customer wait times and reduce operational costs.
- Personalized customer experience: Assign field service job at the customer’s preferred time schedules based on past interactions.
BENEFITS
TCS NextGen Field Services on Microsoft allows enterprises to:
- Reduce service cost and prevention of hazards through advanced forecasting of resource demands
- Drive predictive maintenance using intelligent connected field services
- Remotely monitor assets and reduce downtime by connecting devices to IoT data
- Increase operational efficiency through data-driven insights for first-time issue resolution
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