- Overview
TCS is here to make a difference through technology.
Leading the way in innovation for over 50 years, we build greater futures for businesses across multiple industries and 131 countries.
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We’re in it for good, driving positive change for the benefit of all.
Our expert, committed team put our shared beliefs into action – every day. Together, we combine innovation and collective knowledge to create the extraordinary.
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Leadership
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In the news
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Extraordinary expertise leads to remarkable results.
We share news, insights, analysis and research – tailored to your unique interests – to help you deepen your knowledge and impact.
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Want to be a global change-maker? Join our team.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
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Top Results
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Service
- Cognitive Business Operations Cognitive Business Operations
Unlocking Business Agility & Future-ready Operations with TCS’ CBO
TCS’ CBO caters to enterprises’ digital transformation needs & helps identify key elements that enable business continuity & resilient operations. Know more.
Related Insights
With IoT edge service capabilities and edge orchestration, TCS solution helps enterprises reduce latency in operations and enrich user experience. Know more.
Solution
22 Mar 2023
Digital solutions & services for better risk & asset management, optimizing banking and financial operations, increasing revenues and customer satisfaction.
Solution
12 Sep 2018
TCS Retail IT Solutions help improve customer experience, reduce time-to-market, & deliver a seamless omni-channel shopping experience. Download brochure to know more.
Solution
12 Sep 2018
Drive customer experience and deliver products faster to market.
CHALLENGE
The telecom industry faces critical issues such as growing customer demands for niche products and faster service, high customer churn, and increasing operating costs. There is a need for new business models to offset the strain on profitability. Telecom service providers need to invest in omni-channel customer experience, along with developing new products and improving time to market.
TCS SOLUTION
TCS Communication Business Operations spans the value chain of communication service providers, consumers, and enterprises based on managed services and outcome-based operating and commercial models.
We address the areas of Service Fulfillment, Service Management, Network Management, and Billing and Revenue Assurance. Our offerings leverage Digital—Social, Mobility, Analytics, Cloud, and Automation—across the telecom value chain.
We design, enable, and execute business operations services for telecom service providers and equipment vendor enterprises:
Service provisioning service that processes orders $23+ billion/year
Service management supporting 15 million customers
Billing and revenue assurance services managing invoices $21+ billion/year
Network management covering 8 million customers/year
Fiber rollout services designing 2.2+ million sites
BENEFITS
Increase Net Promoter Score
Achieve faster time to market
Reduce Opex and Capex
Enhance customer experience
Improve First Time Resolutions (FTR)
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Solution
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22 Mar 2023
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Case Studies
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30 Nov 2022
TCS Workplace Modernization Solution: Improve Employee Experience
Solution
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18 Nov 2022
Digital Finance: 5 Key and Actionable Ways to Unlock New Value
Blog
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Transformation starts here
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