Perpetually Adaptive Enterprise
At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.
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About Us
We deliver excellence and create value for customers and communities - everyday. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.
Want to be a global change-maker? Join our team.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
Want to be a global change-maker? Join our team.
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Cognitive Business Operations
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Unlock Business Agility and Future-ready Operations with TCS
Our Cognitive Business Operations caters to enterprises’ digital transformation needs and helps them achieve business continuity and resilient operations.
Related Insights
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Blog
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Drive customer experience and deliver products faster to market.
CHALLENGE
The telecom industry faces critical issues such as growing customer demands for niche products and faster service, high customer churn, and increasing operating costs. There is a need for new business models to offset the strain on profitability. Telecom service providers need to invest in omni-channel customer experience, along with developing new products and improving time to market.
TCS SOLUTION
"TCS Communication Business Operations spans the value chain of communication service providers, consumers, and enterprises based on managed services and outcome-based operating and commercial models."
We address the areas of Service Fulfillment, Service Management, Network Management, and Billing and Revenue Assurance. Our offerings leverage Digital—Social, Mobility, Analytics, Cloud, and Automation—across the telecom value chain.
We design, enable, and execute business operations services for telecom service providers and equipment vendor enterprises:
Service provisioning service that processes orders $23+ billion/year
Service management supporting 15 million customers
Billing and revenue assurance services managing invoices $21+ billion/year
Network management covering 8 million customers/year
Fiber rollout services designing 2.2+ million sites
BENEFITS
Increase Net Promoter Score
Achieve faster time to market
Reduce Opex and Capex
Enhance customer experience
Improve First Time Resolutions (FTR)
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Transformation starts here
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