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Cognitive Business Operations / solution
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Cognitive Business Operations
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Unlock Business Agility and Future-ready Operations with TCS
Our Cognitive Business Operations caters to enterprises’ digital transformation needs and helps them achieve business continuity and resilient operations.
Related Insights
Using next-gen tech like artificial intelligence, generative, and agentic AI, we help brands deliver hyper-personalized experiences to elevate customer journeys.
Solution
16 Apr 2025
This blog explains how mortgage lending is evolving in the metaverse, creating new opportunities in virtual assets and digital property markets. Learn more.
Blog
10 Jan 2025
TCS was at SSOW 2025 to showcase its global business services capabilities and how its generative and agentic AI-powered solutions are driving business process transformation.
Events
24 Feb 2025
Drive customer experience and deliver products faster to market.
CHALLENGE
The telecom industry faces critical issues such as growing customer demands for niche products and faster service, high customer churn, and increasing operating costs. There is a need for new business models to offset the strain on profitability. Telecom service providers need to invest in omni-channel customer experience, along with developing new products and improving time to market.
TCS SOLUTION
"TCS Communication Business Operations spans the value chain of communication service providers, consumers, and enterprises based on managed services and outcome-based operating and commercial models."
We address the areas of Service Fulfillment, Service Management, Network Management, and Billing and Revenue Assurance. Our offerings leverage Digital—Social, Mobility, Analytics, Cloud, and Automation—across the telecom value chain.
We design, enable, and execute business operations services for telecom service providers and equipment vendor enterprises:
Service provisioning service that processes orders $23+ billion/year
Service management supporting 15 million customers
Billing and revenue assurance services managing invoices $21+ billion/year
Network management covering 8 million customers/year
Fiber rollout services designing 2.2+ million sites
BENEFITS
Increase Net Promoter Score
Achieve faster time to market
Reduce Opex and Capex
Enhance customer experience
Improve First Time Resolutions (FTR)
Related reading
1/4
Cognitive Business Operations
TCS Customer Experience Service: Ensuring Comprehensive CX Operations
Solution
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16 Apr 2025
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Cognitive Business Operations
Embracing Proactive HR Operations with Digital Friends
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11 Feb 2025
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3/4
Cognitive Business Operations
Future-ready Supply Chain and Procurement Services
Solution
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20 Dec 2024
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4/4
TCS Supply Chain Services
Article
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20 Dec 2024
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Transformation starts here
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