Where adaptability meets advantage
At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.
- Banking
- Capital Markets
- Consumer Packaged Goods and Distribution
- Communications, Media, and Information Services
- Education
- Energy, Resources, and Utilities
- Healthcare
- High Tech
- Insurance
- Life Sciences
- Manufacturing
- Public Services
- Retail
- Travel and Logistics
- Artificial Intelligence and Data & Analytics
- Cloud
- Cognitive Business Operations
- Consulting
- Cybersecurity
- Enterprise Solutions
- IoT and Digital Engineering
- Network Solutions and Services
- TCS Interactive
- Sustainability Services
Where adaptability meets advantage
Industries
expand here
Services
expand here
Products and Platforms
expand here
Research & Innovation
expand here
We deliver excellence and create value for customers and communities.
Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.
Discover why customers choose TCS
We are a digital transformation and technology partner of choice for industry-leading organizations worldwide.
Upcoming events
27 Dec 2025
TCS at Guidewire Connections 2025
01 Dec 2025
TCS at AWS re:Invent 2025
Want to be a global change-maker? Join our team.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
Want to be a global change-maker? Join our team.
India
expand here
Americas
expand here
Asia Pacific
expand here
Europe and UK
expand here
Middle East and Africa
expand here
Management Commentary
expand here
Financials
expand here
News and Events
expand here
ESG
expand here
Resources
expand here
Top Results
Showing
10
01 - 07
-
Cognitive Business Operations / Solution
You have these already downloaded
We have sent you a copy of the report to your email again.
services
Cognitive Business Operations
This will open an overlay
Unlock Business Agility and Future-ready Operations with TCS
Our Cognitive Business Operations caters to enterprises’ digital transformation needs and helps them achieve business continuity and resilient operations.
Related Insights
Visit us at booth #114 and learn how TCS Cognix™ helps enterprises utilize agentic AI and human-machine collaboration to deliver seamless customer experiences.
Events
22 Oct 2025
TCS Cognix™ for workplace modernization creates intuitive, immersive, and intelligent digital workspaces to enhance employee engagement. Know more..
Solution
18 Nov 2022
As per an IDC Research sponsored by TCS, HR operations are now embracing digital transformation & technologies for better resilience & adaptability. Learn more.
White Paper
23 Feb 2021
Industry
Highlights
TCS’ CX Assurance Performance Services drives quality engineering transformation for enterprises with a comprehensive platform that is tool-agnostic and non-intrusive.
The solution delivers on accelerated agility, optimization, and a holistic shift in approach from quality assurance to quality engineering.
Our intelligent platforms, robust ecosystems, and rich experience in pioneering AI in the assurance industry will help you achieve your quality engineering goals.
In this article
Back to top
Go to top
In this articleinpage
Go to top
Overview
TCS’ CX Assurance Performance Services helps enterprises realize robust application performance for an optimal customer experience.
Organizations are keen to track and analyze usage patterns and customer experience across omnichannel environments. A major challenge in this endeavor is the non-availability of reliable insights to measure customer experience maturity.
This lack of clarity often impedes enterprises in adopting the right strategy for optimization. A core aspect of reliable data lies in the assessment and monitoring of performance for applications that are customer-facing.
Solution
Our platform-driven solution assesses, improves, and continuously monitors the performance of your applications.
We provide quality engineering services for customer experience applications using a tool-agnostic platform that encompasses:
Architecture and design review for performance and scalability.
Deep-dive bottleneck analysis.
Code profiling and optimization.
Site reliability/chaos engineering.
On-demand performance testing.
Holiday readiness performance testing.
Cloud migration performance testing (rehost, refactor, replatform).
Benefits
Maximize customer experience with robust application performance led by our CX Assurance Performance Services.
Enhance business outcomes: Machine-led and on-demand quality engineering services deliver superior experiences resulting in increased customer visits, lesser bounce rates, and higher conversions.
Minimize capital expenditure: Avail our solution, based on a self-service and zero capex platform (with embedded automation) in a ‘pay-as-you-go’ model to enjoy first time right quality.
Improve productivity: Up to 70% improvement in productivity of report generation and 20% overall improvement in productivity through life cycle automation.
The TCS Advantage
An industry first—a machine-driven approach that maximizes customer experience by improving application performance.
Our innovation and industry experience allows you to gain:
- Flexible, modular solutions—our outcome-driven platform is tool agnostic and modular with a pay-as-you-go and catalog-driven model.
- In-built integration with industry-leading performance testing tools.
- End-to-end performance test orchestration with parallel performance test executions.
Related reading
1/4
Cognitive Business Operations
TCS Customer Experience Service: Ensuring Comprehensive CX Operations
Solution
|
16 Apr 2025
Opens in new tab
2/4
Cognitive Business Operations
Embracing Proactive HR Operations with Digital Friends
White Paper
|
11 Feb 2025
Opens in new tab
3/4
Cognitive Business Operations
Future-ready Supply Chain and Procurement Services
Solution
|
20 Dec 2024
Opens in new tab
4/4
Cognitive Business Operations
Enabling Future-Ready Human Resource Operations
Solution
|
02 Dec 2024
Opens in new tab
Transformation starts here
Ready to unlock value with cognitive, integrated operations?
Talk to our experts
What’s on your mind?
We’re here to help! Tell us what you’re looking for and we’ll get you connected to the right people.
Looking for something else?