Phoenix Group remodels life & pensions line
Christopher Day, Head of Outsource Management, Phoenix Group, talks about how TCS has helped the company improve customer service by transforming its life and pensions business.
- OverviewPress tab for submenu items
TCS is here to make a difference through technology.
Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.
-
Industries
-
Services
-
Products and Platforms
-
Research & Innovation
Overview
Industries
expand here
Services
expand here
Products and Platforms
expand here
Research & Innovation
expand here
- OverviewPress tab for submenu items
We’re in it for good, driving positive change for the benefit of all.
Our expert, committed team put our shared beliefs into action – every day. Together, we combine innovation and collective knowledge to create the extraordinary.
-
About Us
-
Leadership
-
Events
- OverviewPress tab for submenu items
Extraordinary expertise leads to remarkable results.
We share news, insights, analysis and research – tailored to your unique interests – to help you deepen your knowledge and impact.
-
Customer Stories
-
Perspectives
-
Global studies
-
Topics
- OverviewPress tab for submenu items
Want to be a global change-maker? Join our team.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
-
India
-
Americas
-
Asia Pacific
-
Europe and UK
-
Middle East and Africa
Overview
India
expand here
Americas
expand here
Asia Pacific
expand here
Europe and UK
expand here
Middle East and Africa
expand here
- OverviewPress tab for submenu items
Find the latest news about TCS in our Newsroom
Get access to a catalog of the latest news stories from across TCS. Discover our press releases, reports, and company announcements.
-
Press releases
-
News alerts
-
Analyst recognition
-
Media kit
- OverviewPress tab for submenu items
TCS works hand in hand with world-leading investors.
Tata Consultancy Services LimitedNSE:TCSINR -
Management Commentary
-
Financials
-
News and Events
-
ESG
-
Resources
Overview
Management Commentary
expand here
Financials
expand here
News and Events
expand here
ESG
expand here
Resources
expand here
Top Results
Showing
10
01 - 07
You have these already downloaded
We have sent you a copy of the report to your email again.
Experience Results
TCS leveraged BaNCS, its proprietary insurance platform, to consolidate over four million policies from 14 legacy systems. This large scale migration has helped the Phoenix Group improve their end-to-end policy servicing. In addition, Christopher speaks about how TCS’ robust governance systems and processes have helped the group avoid fraudulent payments worth over GBP 7 million.
Experience Partnership
TCS proactively managed staffing to handle more than 300% of the forecasted claims volume. This gave Phoenix Group the agility to successfully address spike in volume due to the 2015 pension reforms.
Experience Leadership
Christopher mentions, “TCS, in my view, has delivered an extremely high standard, and certainly, they remain for us our lead partner. They're a partner that we’ve always felt confident in, and we've experienced a high degree of predictability and certainty in the relationship.”
Related reading
1/4
Cognitive Business Operations
TCS Intelligent Edge Computing Services: Unlock Next-gen Performance
Solution
|
22 Mar 2023
Opens in new tab
2/4
Cognitive Business Operations
Morrisons Partners with TCS to Transform HR Operations and EX
Case Studies
|
30 Nov 2022
Opens in new tab
3/4
Cognitive Business Operations
TCS Workplace Modernization Solution: Improve Employee Experience
Solution
|
18 Nov 2022
Opens in new tab
4/4
Cognitive Business Operations
Digital Finance: 5 Key and Actionable Ways to Unlock New Value
Blog
|
16 Nov 2022
Opens in new tab
What’s on your mind?
We’re here to help! Tell us what you’re looking for and we’ll get you connected to the right people.
Looking for something else?
©2024 TATA Consultancy Services Limited
©2024 TATA Consultancy Services Limited
- Privacy Notice
- Cookie Policy
- Disclaimer
- Security Policy
- California Notice at Collection
- Customize Cookies