At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.
We deliver excellence and create value for customers and communities - everyday. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
Saumabha Barua
Head – Transformation Practices for Utilities and Manufacturing, TCS
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Need for outcome-based KPI metrics in business processes
With the globalization of organizations, businesses have started outsourcing more non-core operations. In fact, the very definition of core processes that could be outsourced has changed. The journey from business process services to business outcome services includes six phases:
The transition from business process centricity to business outcome demands a seamless connection of ground-level infrastructure metrics with process-level operational metrics to build key business metrics to achieve strategic goals. The chaining of measurement metrics requires a thorough understanding of the cause and effect to ensure a consistent outcome across all layers.
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