- Overview
TCS is here to make a difference through technology.
Leading the way in innovation for over 50 years, we build greater futures for businesses across multiple industries and 131 countries.
-
Industries
-
Services
-
Products and Platforms
-
Research & Innovation
Overview
Industries
expand here
Services
expand here
Products and Platforms
expand here
Research & Innovation
expand here
- Overview
We’re in it for good, driving positive change for the benefit of all.
Our expert, committed team put our shared beliefs into action – every day. Together, we combine innovation and collective knowledge to create the extraordinary.
-
About Us
-
Leadership
-
Events
- Overview
Extraordinary expertise leads to remarkable results.
We share news, insights, analysis and research – tailored to your unique interests – to help you deepen your knowledge and impact.
-
Customer Stories
-
Perspectives
-
Global studies
-
Topics
- Overview
Want to be a global change-maker? Join our team.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
-
India
-
Americas
-
Asia Pacific
-
Europe and UK
-
Middle East and Africa
Overview
India
expand here
Americas
expand here
Asia Pacific
expand here
Europe and UK
expand here
Middle East and Africa
expand here
- Overview
Find the latest news about TCS in our Newsroom
Get access to a catalog of the latest news stories from across TCS. Discover our press releases, reports, and company announcements.
-
Press releases
Recent Press releases
View all -
News alerts
-
Analyst recognition
Recent recognitions
View all -
Media kit
- Overview
TCS works hand in hand with world-leading investors.
Tata Consultancy Services LimitedNSE:TCSINR -
Management Commentary
-
Financials
-
News and Events
-
ESG
-
Resources
Overview
Management Commentary
expand here
Financials
expand here
News and Events
expand here
ESG
expand here
Resources
expand here
Top Results
Showing
10
01 - 07
You have these already downloaded
We have sent you a copy of the report to your email again.
Need for outcome-based KPI metrics in business processes
With the globalization of organizations, businesses have started outsourcing more non-core operations. In fact, the very definition of core processes that could be outsourced has changed. The journey from business process services to business outcome services includes six phases:
- Phase 1: Outsourcing for cost arbitrage and faster TAT
- Phase 2: Reducing FTEs year-on-year
- Phase 3: Ensuring process effectiveness
- Phase 4: Redesigning underlying business applications
- Phase 5: Improving the infrastructure
- Phase 6: Transforming the service provider for outcome-focused services
The transition from business process centricity to business outcome demands a seamless connection of ground-level infrastructure metrics with process-level operational metrics to build key business metrics to achieve strategic goals. The chaining of measurement metrics requires a thorough understanding of the cause and effect to ensure a consistent outcome across all layers.
About the author
Image of Saumabha Barua
Saumabha Barua
Saumabha leads the Transformation Practice for Energy & Resources, Utilities and Manufacturing for TCS Cognitive Business Operations unit. With 25 years of experience in building relationships with organizations from the CxO level right all the way through to operational level, bringing in both the top-down and bottoms-up view having worked in presales.
Related reading
1/4
Cognitive Business Operations
TCS Intelligent Edge Computing Services: Unlock Next-gen Performance
Solution
|
22 Mar 2023
Opens in new tab
2/4
Cognitive Business Operations
Morrisons Partners with TCS to Transform HR Operations and EX
Case Studies
|
30 Nov 2022
Opens in new tab
3/4
Cognitive Business Operations
TCS Workplace Modernization Solution: Improve Employee Experience
Solution
|
18 Nov 2022
Opens in new tab
4/4
Cognitive Business Operations
Digital Finance: 5 Key and Actionable Ways to Unlock New Value
Blog
|
16 Nov 2022
Opens in new tab
Transformation starts here
Ready to unlock value with cognitive, integrated operations?
Talk to our expertsFind out more
What’s on your mind?
We’re here to help! Tell us what you’re looking for and we’ll get you connected to the right people.
Looking for something else?