Navigate the AI era with confidence. TCS helps you turn AI into a strategic partner that empowers talent, reimagines processes, and accelerates business transformation.
We deliver excellence and create value for customers and communities - everyday. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.
Point of views, research, studies - on the latest themes - to help you expand your knowledge and be future ready.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
A Forrester Consulting thought leadership paper commissioned by Tata Consultancy Services
You have these already downloaded
We have sent you a copy of the report to your email again.
IT leaders recognize the urgency of enabling speed and scale in building digital capabilities to improve customer engagement. To understand the challenges and identify the best practices, Tata Consultancy Services commissioned Forrester Consulting to evaluate the role of internal IT services frameworks to support a fast-rising technology complexity.
Key findings
› Business priorities are geared toward speed and innovation.
A majority (65%) want to expand their digital capabilities to engage customers more effectively.
› IT complexity impacts speed of execution.
Scaling agile practices is proving to be difficult as almost 70% of organizations have more than 100 vendors and are adopting multi-cloud solutions.
› Gaps in multi-vendor management.
Organizations need a comprehensive view across multiple vendors.
› Leaders in digital succeed by embracing a more holistic approach.
Leaders differentiate themselves by focusing on skillsets, business metrics and upgrading ITSM practices to new needs.
AI-led Autonomous GBS: Redefining Future-ready Business Operations
2/4Foxtel Partners with TCS to Accelerate AI-led Customer Experience
3/4TCS Customer Experience Service: Ensuring Comprehensive CX Operations
4/4Embracing Proactive HR Operations with Digital Friends