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    Where adaptability meets advantage

    At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

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    • Perpetually Adaptive Enterprise Press tab for submenu items

      Where adaptability meets advantage

      At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

      Adaptability starts here
    • Industries
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      • ignio™
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  • Who we are
    • Overview Press tab for submenu items

      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

      Discover the difference
    • About Us
      • Leadership
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      Extraordinary expertise leads to remarkable results.

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      Want to be a global change-maker? Join our team.

      At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

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      Recent Press releases

      17 Jul 2025 TCS Ranked Among Top 20 Global Technology Brands in Brand Finance Tech 100 2025 List
      15 Jul 2025 TCS & MIT Sloan Management Review Launch New Research Series; Unveil Roadmap for Human-AI collaboration in Enterprises
      10 Jul 2025 Robust Order Book and Operational Resilience mark TCS’ Q1
      View all
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      16 Jul 2025 TCS Launches AI-Powered Research & Innovation Centre in Singapore to Accelerate Enterprise Innovation at Scale
      09 Jul 2025 TCS Launches ‘Gen AI Tech Pathway’ in its STEM Education Program goIT
      03 Jul 2025 TCS Unveils the 2025 Edition of TCS InQuizitive Across 12 Indian Cities, To Spotlight India’s Brightest Young Minds
      View all
    • Analyst recognition

      Recent recognitions

      17 Jul 2025 TCS a Leader in Life and Annuities Insurance BPS and Third-Party Administrator Services: Everest Group
      15 Jul 2025 TCS Recognized as a Leader in Healthcare Provider Digital Services by Everest Group
      01 Jul 2025 TCS Recognized as a Leader in Pharmacovigilance Operations Services by Everest Group
      View all
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      Upcoming events

      29 Sep 2025 TCS BaNCS at SIBOS 2025, Frankfurt
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    • Enterprise Solutions / case study

    Vodafone UK reimagines field workforce management

    TCS helps transform customer experience with Oracle Field Service Cloud

    Share TCS Transforms Field Service Management at Vodafone UK
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    Challenge

    Vodafone UK sought to address field force concerns and process inefficiencies

     

    Dispatching field workers to multiple remote locations daily was a complex task that had to balance cost, efficiency and high levels of customer satisfaction. Vodafone UK wanted to modernize its field force management solution to meet these needs. The existing solution could not scale, generate insights on workforce utilization, effectively schedule tasks or update field workers in real-time. – All this resulted in high maintenance costs, long hours spent in the back office manually updating tasks and outputs, and above all, inconsistent customer experience.

     

     

    Solution

    TCS leads digital transformation of field force services at Vodafone UK with Oracle Cloud

     

    To empower its workforce and deliver a superior customer experience, Vodafone UK wanted to embark on a digital transformation journey. Vodafone teamed up with TCS to build an intelligent, real-time solution for their field force. Drawing on proven user-centric design capabilities, TCS collaborated with Vodafone to gather requirements, map out a clear set of customer user journeys and KPIs, and deliver the new solution within a short period.

    TCS helped Vodafone adopt Oracle Field Service Cloud, supplemented by Visual Builder and Analytics Cloud. Configured for Vodafone’s needs, the cloud-based services drew on artificial intelligence, cognitive, and machine learning capabilities to deliver time-based, self-learning, and predictive field force applications. These included accurate and actionable insights, and real-time views of the field to facilitate automated scheduling and synchronization of work tasks.

    The solution enhanced workforce efficiency and customer experience through web and mobile-based communications to deliver real-time messaging and updates.

     

    "As ever, TCS proved to be a perfect partner, helping us fully understand workforce and customer requirements and map out a solution that has transformed the way we work,” Robert Fisher, Senior Manager CRM Domain, Vodafone

     

    Benefits

    Vodafone UK and TCS ensure increased workforce productivity and a happier customer base

     

    With Field Workforce Program, TCS delivered an Oracle Cloud solution that improved resource utilization, increased automation, and reduced costs at Vodafone UK. This led to superior user experience and adoption of solution by other Vodafone UK units.

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