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Providing guided selling to customers and agents
Automotive OEMs are embracing digital transformation and focusing on new technologies to enable superior customer experience and drive new revenue streams. A customer engagement hub can improve the quality of customer experiences with its readily available customer information across the enterprise.
TCS Crystallus™ Connected Cognitive Contact Center for the Automotive Industry provides comprehensive customer and vehicle data with actionable insights to facilitate personalized interactions and drive elevated customer service. With omnichannel customer engagements across devices of choice and guided assistance, agents can provide prescriptive and contextual treatment for effective case management.
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