Making a Chatbot Seem (Almost) Real
Pacey Miles, a chatbot TCS created for New York Road Runners and the 2017 TCS New York City Marathon, didn’t just answer questions for runners and fans—she provided entertainment and an emotional connection.
- Perpetually Adaptive Enterprise Press tab for submenu items
Where adaptability meets advantage
At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.
-
Industries
-
Services
-
Products and Platforms
- Overview Press tab for submenu items
We deliver excellence and create value for customers and communities.
Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.
-
About Us
-
Research & Innovation
-
Our Brand
- Overview Press tab for submenu items
Extraordinary expertise leads to remarkable results.
We share news, insights, analysis and research – tailored to your unique interests – to help you deepen your knowledge and impact.
-
Customer Stories
-
Perspectives
-
Global studies
-
Topics
- Overview Press tab for submenu items
Want to be a global change-maker? Join our team.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
-
India
-
Americas
-
Asia Pacific
-
Europe and UK
-
Middle East and Africa
Overview
India
expand here
Americas
expand here
Asia Pacific
expand here
Europe and UK
expand here
Middle East and Africa
expand here
- Overview Press tab for submenu items
Find the latest news about TCS in our Newsroom
Get access to a catalog of the latest news stories from across TCS. Discover our press releases, reports, and company announcements.
-
Press releases
Recent Press releases
View all -
News alerts
Recent News
View all -
Analyst recognition
-
Events
Upcoming events
29 Sep 2025 TCS BaNCS at SIBOS 2025, Frankfurt22 Sep 2025 TCS Life Sciences Forum 2025 LondonView all10 Aug 2025 TCS BaNCS at COBA 2025, Brisbane, Australia -
Media kit
- Overview Press tab for submenu items
TCS works hand in hand with world-leading investors.
Tata Consultancy Services LimitedNSE:TCSINR -
Management Commentary
-
Financials
-
News and Events
-
ESG
-
Resources
Overview
Management Commentary
expand here
Financials
expand here
News and Events
expand here
ESG
expand here
Resources
expand here
- Worldwide Press tab for submenu items
Global knowledge. Local support
At TCS, we help enterprises grow through innovative solutions globally. Adapt and thrive with us.
-
Global
-
Localized
Top Results
Showing
10
01 - 07
You have these already downloaded
We have sent you a copy of the report to your email again.
“Hi there! I’m Pacey Miles.”
—Virtual Assistant, TCS New York City Marathon
The Key to a Lifelike Chatbot is Personality
Working with client New York Road Runners, TCS created an animated virtual assistant – Pacey Miles – to answer questions at the TCS New York City Marathon. This tongue-in-cheek video alludes to the surprisingly lifelike effect of a good chatbot.
Related reading
1/4
TCS Interactive
How AICD Reimagined Digital Presence to Deliver Extraordinary CX
Customer Testimonial
|
26 Jun 2025
Opens in new tab
2/4
TCS Interactive
Taking immersive experiences higher with AI
White Paper
|
13 Feb 2025
Opens in new tab
3/4
TCS Interactive
Navigating Account-Based Experiences for Exponential Growth
White Paper
|
05 Dec 2024
Opens in new tab
4/4
TCS Interactive
Designing Customer Loyalty Programs for Meaningful CX
White Paper
|
27 Sep 2024
Opens in new tab
What’s on your mind?
We’re here to help! Tell us what you’re looking for and we’ll get you connected to the right people.
Looking for something else?
©2025 TATA Consultancy Services Limited
©2025 TATA Consultancy Services Limited
- Privacy Notice
- Cookie Policy
- Accessibility Declaration
- Disclaimer
- Security Policy
- California Notice at Collection
- Customize Cookies
