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Tata Consultancy Services’ deep domain and technology expertise, industry-specific IP, and innovation capabilities help global retail and consumer goods companies drive growth in a volatile market
NEW YORK I MUMBAI, November 18, 2025: Tata Consultancy Services (TCS) has been named as a Leader in Everest Group’s PEAK Matrix® Assessments for Retail and Consumer Packaged Goods (CPG) services [1, 2].
According to the retail services report, TCS serves as a key provider for midsized, large, and mega enterprises (annual revenue more than US$ 1 billion), offering comprehensive, end-to-end IT and business process services tailored to the retail sector. Cited as key strengths are its thought leadership, deep domain expertise, strong portfolio of retail-focused IP and accelerators, innovation platforms, and its robust partnership ecosystem.
The CPG services assessment said that TCS serves as a key partner for CPG enterprises of all sizes, offering end-to-end IT and business process services. It highlighted that TCS empowers CPG manufacturers to modernize production operations through its digital manufacturing solutions, encompassing plant engineering services, digital twin technologies, and AI-driven forecasting tools. In addition, TCS’ robust portfolio of CPG-focused IP and accelerators, and contextual understanding of CPG-specific business and change management needs were highlighted as strengths.
Krishnan Ramanujam, President, Consumer Business Group, TCS, said: “Retail and CPG companies are contending with macroeconomic, geopolitical, and supply chain volatility and shifting consumer behavior. Our clients need a strategic IT partner to unify their strategy, data, and operations to build resilience and innovate for new sources of growth leveraging AI-driven operating models. TCS is uniquely positioned to deliver scalable, intelligent transformation by enabling unified experiences, hyper-efficient agentic operations, circularity, and growth through ecosystems.”
TCS’ deep industry expertise in these areas coupled with its strong consulting-led technology capabilities, co-innovation network, deep partnerships with platform vendors, and industry-focused IP has enabled the company to deliver innovative and effective solutions to its clients across industries. Its robust IP portfolio includes:
“TCS offers a comprehensive, end-to-end suite of IT and business process services for retail enterprises. It has a robust portfolio of retail-focused IPs with investments in building autonomous capabilities like Perceptive Retail™, combined with global delivery scale and alliances. Collectively, these capabilities have helped position TCS as a Leader on Everest Group’s Retail Services PEAK Matrix® Assessment 2025,” said Abhilasha Sharma, Practice Director, Everest Group.
“TCS brings deep domain contextualization and technical sophistication to CPG transformation, underpinned by proprietary IPs such as RevenuePrime along with a gen AI orchestration platform. TCS’ ability to deliver complex, large-scale transformations with consistency and depth has contributed to its recognition as a Leader in Everest Group’s CPG Services PEAK Matrix® Assessment 2025.”
This recognition comes on the heels of TCS also being named a Leader in Everest Group’s PEAK® Matrix for Supply Chain Transformation Services in Retail and CPG.
TCS is a strategic partner to the top 10 global retailers and the top 7 consumer goods enterprises, delivering outcome-based transformation. Its global team of industry consultants have deep expertise in customer experience transformation, digital, commercial proposition optimization, and operations transformation. TCS is empowering businesses to drive agility, profitability, and customer-centric innovation through smart sensing, intelligent choice architectures, and autonomous workflows with human oversight.
TCS has also invested in co-innovation hubs with leading clients to accelerate business and technology innovation through next-gen solutions, led by a Joint Innovation Council. One example of TCS’ impact is its work with a global beverages major, where AI-powered price simulation and cross-elasticity models empowered agile, data-driven pricing decisions. This enabled the client to implement three to four price revisions annually across all brands resulting in a margin uplift of more than 50 basis points.
Licensed extracts taken from Everest Group’s PEAK Matrix® Reports, may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group’s PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group’s analysts and included in Everest Group’s PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their positioning. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.
Everest Group is a leading global research firm helping business leaders make confident decisions. Everest Group's PEAK Matrix® assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions within various market segments. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix® to gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth content at www.everestgrp.com.