TCS reaffirms its commitment to supporting the global airline alliance in advancing digital capabilities, transforming SkyTeam's baggage tracking ecosystem, and will modernize and streamline its loyalty program.
Press release
AMSTERDAM | MUMBAI, August 05, 2025: Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS), a global leader in IT services, consulting, and business solutions, is celebrating 15 years of partnership with global airline alliance SkyTeam. Since 2010, TCS has supported SkyTeam in delivering digital initiatives that have enhanced the air travel experience for millions of passengers. Their collaboration remains focused on accelerating digital transformation and reimagining airline customer experience for the future.
Through this partnership with TCS, SkyTeam has embedded technology at the core of its strategy, products and services. Together, the two organizations have created a range of industry-first digital solutions that deliver a smarter and more integrated travel experience across SkyTeam’s global network of 18 member airlines.
Key successes of the partnership include:
- SkyTeam’s Digital Spine – A scalable, technical backbone that connects member airline global distribution systems and supports all digital solutions
- Seamless check-in – Enabling travelers to check in for multi-airline itineraries through their preferred airline app or website
- Loyalty program integration – Development of core loyalty applications including Auto Accrual, Elite Customer Recognition and Retro-Crediting to recognize and reward customers
- Lounge Access Management System – Streamlining lounge entry through real-time verification of passenger eligibility
- Customer-facing tools – Interactive digital tools like the Carry-on Calculator and Loyalty Benefits Calculator that enhance traveler experience and support loyalty engagement.
Patrick Roux, CEO, SkyTeam, said, “SkyTeam’s 15-year partnership with Tata Consultancy Services has been essential in helping us meet the evolving needs of customers across our global network. As an alliance, our role is to bring airlines together and deliver shared solutions that drive progress for all members. TCS’ technical expertise has made them a trusted partner in enhancing the experience for both our members and millions of travelers. Digital innovation has been central to SkyTeam’s success—and it will remain a top priority as we look ahead to the next chapter of our collaboration.”
As SkyTeam enters its 25th year, TCS will continue its partnership with the airline alliance. TCS will aim to advance shared technology and loyalty innovation and create a seamless journey for all SkyTeam passengers. The collaboration will be focused on advancing digital capabilities, including seamless check-in across member airlines and integrated loyalty experiences. TCS will help in transforming SkyTeam's baggage tracking ecosystem by enabling accurate, real-time interline baggage tracking across member airlines. It will work to enable intermodal travel through partnerships with Eurostar and Trenitalia, creating smoother connections between air and rail. Further, it will modernize and streamline travel miles accrual between operating carriers and frequent flyer programs.
Arun Pradeep, Business Head, Travel, Transportation and Hospitality, EMEA TCS, said, “Our long-standing partnership with SkyTeam reflects perpetual adaptability, navigating industry shifts with agility, shared purpose and innovation. Digital innovation has been the cornerstone of this journey, enabling SkyTeam to stay ahead of evolving passenger expectations and industry dynamics. Together, we have built intelligent, connected digital solutions that strengthen alliance-wide synergy, and deliver seamless travel experiences. As SkyTeam marks its 25th anniversary and enters the next chapter to shape the future of connected travel, TCS remains a trusted partner in co-creating the next wave of transformation and delivering a more connected, customer-centric travel experience.”
TCS has served as the go-to digital transformation partner to the world’s leading aerospace companies and airlines for over three decades. Its innovation-led approach is designed to help aerospace organizations harness AI, digital twins, and advanced technologies to build resilient and sustainable operations. TCS leverages industry-specific solutions, like TCS AvianaTM, a unified, autonomous, digital, cloud-ready solution for intelligent airline operations. It combines its deep contextual understanding of aerospace operations with its growing base of professionals who specialize in supporting aerospace programs to deliver value across the aerospace value chain and develop impactful solutions.
With an integrated presence across the aerospace, defense and aviation sectors, TCS provides consulting, product engineering, IT transformation, and digital solutions and services across the value chain. Over the years, TCS has established itself as a digital transformation partner of choice to aircraft OEMs, engine OEMs, tier suppliers, airline operators, airline alliances, airports, air traffic management and maintenance, repair and overhaul service providers. TCS maintains a robust portfolio of partnerships with seven out of the top 10 global carriers. Its portfolio of services covers the end-to-end product lifecycle that includes design and development, sourcing, manufacturing, post-production and business enablement functions.
At a glance
SkyTeam
SkyTeam is the global airline alliance dedicated to transforming the future of travel by powering the smartest and most integrated customer journey. With a focus on innovation and responsibility, SkyTeam and its members work together to connect customers across an extensive global network of 945+ destinations. SkyTeam offers 750+ airport lounges, award-winning SkyPriority airport services and makes travel more rewarding through its members’ loyalty programs. SkyTeam members are Aeroflot (suspended), Aerolíneas Argentinas, Aeromexico, Air Europa, Air France, China Airlines, China Eastern, Delta Air Lines, Garuda Indonesia, Kenya Airways, KLM Royal Dutch Airlines, Korean Air, Middle East Airlines, SAS, Saudia, TAROM, Vietnam Airlines, Virgin Atlantic and Xiamen Airlines.
SkyTeam Media Contact: media@skyteam.com
Tata Consultancy Services Ltd (TCS)
Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS) is a digital transformation and technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.
Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce of 6,13,069 consultants in 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to Artificial Intelligence today.
TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment.
TCS generated consolidated revenues of over US $30 billion in the fiscal year ended March 31, 2025. For more information, visit www.tcs.com
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