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TCS to design and implement integrated tax system for Uganda


Engagement leverages TCS e-governance solution frameworks

Mumbai, India and Kampala, Uganda, June 24, 2008: Tata Consultancy Services, the leading IT services, business solutions and outsourcing firm, has won a transformational engagement from the Uganda Revenue Authority (URA) to design and install an integrated tax administration system. The new system will manage all domestic taxes and duties for the URA, including income tax, value-added tax, withholding tax and other excise duties. It will help the URA increase the level of tax compliance in the country, broaden the tax base and provide efficient services to Uganda’s tax payers.

The new system is an integrated solution that will help URA to scrutinize the tax returns more effectively and improve compliance level by having a single and integrated view of the tax payer and provide increased convenience for tax payers. URA has received financial support from DFID of the United Kingdom, The Kingdom of the Netherlands, The Kingdom of Belgium and Government of Uganda to fund this project worth approximately $11.5 million.

Under the project, a suite of applications would be developed for effecting and monitoring key activities of a tax administration like registration, returns, payments, assessment, tax-payer accounts, audit, compliance, objections, appeals and investigations. The TCS-developed system incorporates best international practices, security features on a highly secure platform accessible only to select users. It will be implemented in phases at every tax office in Uganda.

“With our strong domain expertise in executing tax administration systems for various tax authorities across the globe, TCS will assist Uganda Revenue Authority in business process re-engineering, capacity building and change management to improvise and optimize the business process’ execution jointly with URA management,” said N Chandrasekaran, Chief Operating Officer and Executive Director, TCS. “The new integrated system will reduce IT and operational costs and processing cycle times, while improving fiscal transparency and financial accountability,” he added.

Part of the project encompasses a citizen portal which would act as the interface of the URA with its stakeholders and would ensure 24x7 availability. “The citizen portal would bring the much needed transparency in the tax administration by giving taxpayers online access to all the information pertaining to tax administration. The taxpayers would be facilitated to submit applications online, track the application status and make e-payment through the citizen portal,” said Tanmoy Chakrabarty, Vice President and Head, Global Government Unit at TCS.

TCS would be also provide a Human Resource Management System (HRMS), Document Management System (DMS) and Case Tracking System (CTS) as part of the project scope. HRMS would cover all aspects of HR function through the lifecycle of an employee. DMS is intended to create a digitized repository of all the important documents along with an efficient document storage and retrieval. CTS would create a central repository for managing information triggered by various events that can originate in the system and from other sources and channels.

About Tata Consultancy Services 

Tata Consultancy Services is an IT services, business solutions and outsourcing organization that delivers real results to global businesses, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT and IT-enabled services delivered through its unique Global Network Delivery Model, recognized as the benchmark of excellence in software development.  A part of the Tata Group, India’s largest industrial conglomerate, TCS has over 111,000 of the world's best trained IT consultants in 50 countries. The company generated consolidated revenues of US $5.7 billion for fiscal year ended 31 March 2008 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at

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