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Highlighted as key strengths are Tata Consultancy Services’ in-house IP such as TCS Crystallus™, and ServiceNow engagements spread across both IT and non-IT areas and across key geographies
NEW YORK | MUMBAI, June 3, 2026: Tata Consultancy Services (TCS) has been as a Leader and Star Performer in the Everest Group PEAK Matrix® for ServiceNow Services[1].
According to the report, TCS’s ServiceNow engagements are intelligently spread across key geographies, with a strong presence in North America and Europe (including the UK). It goes on to say that TCS also maintains a balanced portfolio of ServiceNow projects across both IT and non-IT areas, supporting a broad range of workflow transformation needs.
A key strength highlighted in the report is TCS’s in-house IP such as TCS Crystallus™ pre‑configured accelerators for industry and enterprise workflows, as well as TCS Cognix™ for cognitive automation and analytics. The report also recognises TCS’s standardised approach to ITSM implementations and its capabilities in unified, multi-cloud management.
“Enterprises are moving beyond out-of-the-box ServiceNow deployments to unlocking continuous, enterprise‑wide value through intelligent workflows and AI‑driven execution. With TCS Crystallus, we bring together industry context, AI‑first accelerators, and advisory‑led delivery to help clients accelerate time‑to‑value, improve decision‑making, and scale transformation with confidence,” said Vikram Karakoti, Global Head, Enterprise Solutions, TCS. “Our recognition as a Leader and Star Performer in this assessment underscores TCS’s commitment to enabling outcome‑driven, end‑to‑end transformation through our strong partnership with ServiceNow and our focus on building adaptive, future‑ready operating models.”
TCS’s ServiceNow practice provides deep domain expertise and long-standing client relationships that enable a strong contextual understanding of each organisation’s technology landscape. Leveraging the ServiceNow platform, TCS designs solutions tailored to clients’ strategic priorities and supports comprehensive enterprise modernisation through transformations across technology services, business processes, industry workflows, customer and employee experience, ERP, and M&A.
At the centre of TCS’s portfolio of solutions is TCS Crystallus on Now, a business-aware, AI‑first suite of preconfigured accelerators that deliver contextualised industry and business offerings. TCS Crystallus expedites adoption, reduces implementation risk, and speeds time‑to‑value on the ServiceNow platform. This is further strengthened by the strategic partnership with ServiceNow and by TCS' Agentic AI focus, empowering enterprises to adopt AI‑driven workflows and build a future‑ready, adaptive operating model with confidence and clarity.
Together, TCS and ServiceNow enable enterprises to evolve into adaptive, AI‑enabled organisations—enhancing stakeholder experiences, strengthening decision‑making, and sustaining transformation momentum across the business.
“TCS has demonstrated credible proof points in delivering ServiceNow services across a wide spectrum of transformation needs, supported by a balanced mix of IT and non-IT engagements,” said Sangamesh Kadagad, Practice Director at Everest Group. “Its delivery is backed by a strong geographic footprint and flexible engagement models, with clients recognising its cost-effectiveness and ability to scale. These strengths have contributed to TCS being positioned as a Leader and a Star Performer in Everest Group’s ServiceNow Services PEAK Matrix® Assessment 2025.”
[1] ServiceNow Services PEAK Matrix® Assessment 2025, Shirley Hung, Everest Group, December 2, 2025
Disclaimer: Licensed extracts taken from Everest Group’s PEAK Matrix® Reports may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group’s PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group’s analysts and included in Everest Group’s PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.
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