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August 10, 2021

Technology-led transformation has been gaining unprecedented momentum with the COVID-19 pandemic fueling the need for a wide range of connected services. Many things that were once thought of as ‘wants’ have evolved into ‘needs’ for businesses and consumers.

With improved access to online facilities, organizations across sectors have risen to meet the need for high-quality customer engagement in the online world. Consequently, communications service providers (CSPs) have been facing extraordinary levels of network demand. Allaying all concerns around the networks’ ability to cope with this increased demand, CSPs have prevailed with notable reserves of resilience and robustness. It is at the heart of these changes that 5G wireless technology is heralding new possibilities, with the promise of next-level, seamless connectivity across work and living.

Organizations are also better understanding the potential of high-speed networks, re-engineering their offerings in a customer-first approach to leverage the advantages of zero-touch digital customer engagement in the 5G era. Here are two use cases that demonstrate the progress of purpose-driven ecosystems with 5G and the dynamics between end-user demand and robust networks.

  • Reimagining civil engineering

Drones have emerged as a valuable tool for remote monitoring, across instances including evaluation of oil and gas rigs, bridges, ships, roads, airport runways, and so on. These technology-enabled safer alternatives can access remote locations that are out-of-bound for humans, and deliver a vast range of visual data for processing and analysis. Thanks to robust and secure cloud-based operations, 5G, edge and near-edge computation, analysis and decision-making are now delivered in formats and on platforms that are compatible with the needs of civil engineers.

  • Redefining care with assisted living

Advanced healthcare and awareness, combined with cutting-edge technology and seamless connectivity hold promise of longer, healthier lives and better care for aging populations around the world. However, the coming together of new-age technology and elder-care services requires considerable planning and expertise in order to deliver the desired value. All interfaces, devices, and dashboards should be accessible at all times and simple enough for patients, residents, and their families. Connections with outside agencies, such as a doctor’s office, hospital, or social care unit need to be factored in too. Thanks to the evolution of purpose-driven ecosystems in the 5G era, monitoring someone’s well-being remotely at the intersection of all these needs is now a tangible reality.

The need for high-quality customer engagement is catalyzing intuitive, disruptive innovations, and redefining the business landscape across sectors. 5G wireless technology is also set to transform and enable a plethora of business opportunities including smart logistics, urban digital surveillance, smart factories, immersive in-stadium experiences, experience-rich retail stores, and collaborative business ecosystems built to delight customers and generate revenue. With uninterrupted, uncompromised secure online services becoming the lifelines of enterprises, telcos should look at repositioning themselves around resilience, security, and reliability, to take their place at the center of this new technology-enabled universe.

Kamesh leads the Next-Gen Advisory Services group within TCS' Communications, Media and Information Services business unit. He brings over two decades of global experience working with Fortune 500 companies and startups, developing digital transformation strategies for TCS’ clients.

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