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    TCS is here to make a difference through technology.

    Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.

    Discover all solutions
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      We deliver excellence and create value for customers and communities.

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      15 May 2025 TCS Recognized as One of the World’s Top 50 Brands by Kantar BrandZ; Brand Value Soars 28% YoY to $57.3Bn
      14 May 2025 TCS Partners with Khan Bank to Future-Proof its Operations, Enhance Customer Experience and Propel Innovation leveraging AI and ML
      12 May 2025 TCS Partners with Dhofar Insurance Company to Transform its Core Insurance Platform
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      23 Apr 2025 TCS Partners with Google Cloud on Agent-to-Agent Interoperability Protocol to Drive Future-Ready Enterprises
      11 Apr 2025 TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector
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      22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group
      17 Apr 2025 TCS BaNCS Named a Leader Among Wealth Management Products by Everest Group
      01 Apr 2025 TCS Positioned as a Leader in Worldwide Discrete Manufacturing Product Lifecycle Management Strategic Consulting Services and Systems Integration by IDC MarketScape
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    What we do
    • Overview Press tab for submenu items

      TCS is here to make a difference through technology.

      Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.

      Discover all solutions
    • Industries
      • Banking
      • Capital Markets
      • Consumer Packaged Goods and Distribution
      • Communications, Media, and Information Services
      • Education
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      • TCS ERP on Cloud
      • ignio™
      • TCS iON™
      • TCS HOBS™
      • TCS Intelligent Urban Exchange™
      • TCS OmniStore™
      • TCS Optumera™
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      • Quartz™ – The Smart Ledgers™
      • TCS TwinX™
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      • Jile™
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    • ignio™
    • TCS iON™
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  • Who we are
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      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

      Discover the difference
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      Discover more
    • Press releases

      Recent Press releases

      15 May 2025 TCS Recognized as One of the World’s Top 50 Brands by Kantar BrandZ; Brand Value Soars 28% YoY to $57.3Bn
      14 May 2025 TCS Partners with Khan Bank to Future-Proof its Operations, Enhance Customer Experience and Propel Innovation leveraging AI and ML
      12 May 2025 TCS Partners with Dhofar Insurance Company to Transform its Core Insurance Platform
      View all
    • News alerts

      Recent News

      02 May 2025 TCS Ranked Denmark’s #1 IT Service Provider for Customer Satisfaction in 2025
      23 Apr 2025 TCS Partners with Google Cloud on Agent-to-Agent Interoperability Protocol to Drive Future-Ready Enterprises
      11 Apr 2025 TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector
      View all
    • Analyst recognition

      Recent recognitions

      22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group
      17 Apr 2025 TCS BaNCS Named a Leader Among Wealth Management Products by Everest Group
      01 Apr 2025 TCS Positioned as a Leader in Worldwide Discrete Manufacturing Product Lifecycle Management Strategic Consulting Services and Systems Integration by IDC MarketScape
      View all
    • Events

      Upcoming events

      11 Jun 2025 TCS and PTC Present the North America Leadership Forum 2025
      04 Jun 2025 Veeva R&D and Quality Summit: Developing Better Health Outcomes
      02 Jun 2025 Siemens Realize LIVE: Discussing Technology and Digital Transformation
      View all
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      Tata Consultancy Services Limited
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      Discover more FY24-25 debrief
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    • TCS and Microsoft Cloud
    • Solution

    TCS Connected Consumer and Operations

    Power superior customer experience in utilities

    Power CX

    This customized service for utilities provides an omnichannel experience to customers with a one-stop-shop for all household and commercial needs.

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    Energy, Resources & Utilities This will open an overlay

    Rebalance the energy equation

    We work with energy, resources, and utility businesses to create a smart and sustainable future.
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     about Rebalance the energy equation
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    Highlights: TCS at DISTRIBUTECH International® 2025
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    Services

    Cloud This will open an overlay

    Enabling Enterprise Agility & Resilience with a Robust Cloud Strategy

    Read how TCS helps enterprises create a unique strategy for their cloud transformation journey, enabling business agility and resilience.
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    White Paper
    16 May 2025
    Microsoft Office 365 Migration for Modern & Digital
    As enterprises shift to new trends & employees work from home, TCS’ offering helps customers modernize to M365 & transform businesses with ease.
    Solution
    23 Nov 2022
    TCS Joins as a Marquee Sponsor for Google Cloud Next ’25
    Visit our booth at Google Cloud Next to connect with our experts and explore our AI and data solutions that drive growth and shape the future of your enterprise.
    Events
    09 Apr 2025
    Microsoft Cloud This will open an overlay

    TCS and Microsoft Cloud: Driving Business Transformation

    Read how TCS and Microsoft Cloud’s strategic partnership helps enterprises drive their edge-to-cloud transformation and deliver greater business outcomes.
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     about TCS and Microsoft Cloud: Driving Business Transformation
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    Related Insights
    Accelerating Enterprise adoption using TCS’ Responsible AI offering
    Implementing Gen AI and Large Language Models based solutions is complex. Know how our offering can help with successful responsible, ethical AI implementation.
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    Discover how modern retail stores can achieve revenue growth and operational excellence by leveraging 5G and edge computing and reinvent the industry.
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    Solution
    15 Jul 2022

    Highlights

    • TCS Connected Consumer and Operations leverages an intelligent cloud platform to help utilities build smarter connects with users.
    • It provides predictive insights into customer needs, leverages analytics for actionable recommendations, and simplifies migration of protection plans and home warranty offerings. 
    • It also helps utilities move closer to their sustainable goals by reducing carbon emissions. 

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    Overview Solution Benefits TCS advantage

    Overview

    Fuel personalization with actionable data and analytics.

    Utilities need to evolve with the times. To energize themselves for future growth, they require a deep understanding of what customers want and offer services that are more relevant to them. However, the absence of a reliable monitoring system leads to reduced visibility, subpar customer services, and low customer engagement. 

    Further, the lack of actionable insights prevents companies from streamlining their sales and marketing strategies, leading to increased costs. Which is why utilities are looking for a real-time monitoring and analysis solution to adapt to changing demands and enable new ways of smarter customer interactions.

    Solution

    Build smart homes and smarter connects with your customers.

    TCS Connected Consumer and Operations helps you create smart, sustainable homes for your users. Most importantly, we help you offer a superior customer experience with an intelligent, integrated business cloud platform that supports self-service, real-time monitoring of usage, and analysis of meter and appliance data. 

    Based on the tenets of sustainability, simplification, and customer service, our service is equipped with home warranty and protection plans that help you provide superior customer experience. It simplifies migration of protection plans and home warranty offerings with TCS’ change management system; provides predictive insights into customer needs; leverages analytics for actionable recommendations; and allows multichannel user journeys. A real-time monitoring system, an integral part of the service, is focused on:

    • Annuity contracts management: Ensure effective and targeting of contracts, accurate pricing, and seamless onboarding on to new contracts with automated alerts.

    • Customer-first management: Improve customer interactions by taking TCS’ design-for-experience approach for personalized engagements across preferred channels.

    • Transparency: Make it easy for environment-conscious users to keep a tab on their usage through real-time information.  

    Benefits

    Stay close to customers with real-time monitoring and a 360-degree view of customer profiles.

    • Increase first-time resolution of tickets by up to 90%. 

    • Reduce the volume of abortive field visits by 10% through a more effective scheduling and dispatching of field staff. 

    • Reduce carbon emissions by 5% and promote a sustainable environment for your customers. 

    • Strengthen security with advanced authentication.  

    • Stay connected with customers through ‘get local’ and community engagements. 

    The TCS advantage

    Set yourself apart with our key differentiators.

    When you work with us, you can make the most of our key differentiators and unmatched partnership to deliver a superior consumer experience and power your growth. 

    • With dedicated labs, joint offerings and event sponsorship, and strategic go to market and product development together, our decades-long partnership with Microsoft enables us to co-create product expertise and build on our advanced knowledge of product launches to help our clients stay ahead.

    • A strategic Global SI and Microsoft Gold Certified Partner, TCS is also a part of the invite-only Inner Circle for Microsoft Business Applications for 2020/21 and 2021/2022. TCS has also been recognized as the Microsoft US Partner for Field Services.

    • Our trained consultants and Microsoft-certified professionals ensure the development of customized solutions on Microsoft technologies. 

    TCS Connected Consumer and Operations is based on the tenets of sustainability, simplification, and customer experience. 

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