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High Tech
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High Tech Solutions to Drive Business Transformation through Technology
Read how the technology industry can help drive business transformation and digital innovation and build a supply chain for the industries they serve.
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Explore how generative and agentic AI transform audit and consulting value chains, driving innovation and leadership in AI-powered professional services.
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Data and Cybersecurity to Fight off Cyberattacks
With our expertise in IoT and AI techniques, TCS empowers enterprises to adopt robust cybersecurity strategies and fortify their operations. Learn more.
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As quantum computing threatens traditional security, our services help adopt quantum safe cryptography and technologies for data integrity and a robust future.
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TCS delivers zero trust cybersecurity with Microsoft Cloud, enhancing enterprise security posture, compliance, and agility for evolving threats in the age of AI.
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From security automation to vulnerability assessment, here are steps that firms must adopt in the DevSecOps journey for better compliance and risk mitigation.
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05 May 2023
Highlights
- Foxtel faced challenges with outdated IT infrastructure that limited remote BIOS updates, diagnostics, endpoint security, and hardware reliability, resulting in downtime and productivity loss.
- The company sought an AI-ready, future-proof infrastructure to support its vision of a modern, agile, and resilient workplace.
- TCS partnered with Intel to implement Intel® Endpoint Management Assistant and Dell AI-powered PCs, enabling secure out-of-band remote management, predictive performance, and optimized user experiences.
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Overview
Foxtel is a leading player in the Australian media landscape, with a strong presence in both traditional TV and streaming services.
The organization undertook IT infrastructure modernization to address hybrid work demands, seeking an AI-ready, future-proofed foundation that balanced operational agility with sustainability goals, while also resolving limitations of outdated, insecure, and failure-prone systems.
Challenge
Growing cybersecurity threats demanded stronger endpoint compliance and control, which legacy systems simply couldn’t provide.
The organization’s legacy IT infrastructure struggled to keep pace with the demands of a hybrid workforce. Traditional tools made BIOS updates, remote diagnostics, and device power management cumbersome, especially outside the corporate network.
Growing cybersecurity threats highlighted the need for stronger endpoint compliance and control, while outdated systems were prone to hardware failures, causing costly downtime and lost productivity.
IT support teams were unable to respond with sufficient agility to ensure seamless remote assistance, and the existing infrastructure did not meet the performance standards necessary for demanding creative tasks such as media editing and broadcast operations.
Solution
TCS and Intel delivered a strategic, ecosystem-driven solution combining Intel’s technology leadership with Dell’s AI-powered device innovation.
The collaboration began by defining key user personas and mapping them to the right Dell AI PC models. A phased rollout starting with a pilot and scaling to full deployment ensured smooth adoption.
Secure Endpoint Management
Through technical collaboration with Intel, TCS identified significant shortcomings in remote IT support, endpoint security, and user experience associated with legacy systems. To address these issues, Intel® Endpoint Management Assistant (EMA) was deployed, providing secure and remote out-of-band management capabilities essential for Foxtel’s hybrid and remote workforce.
AI PC to meet evolving needs
Multiple Dell AI PC configurations were selected to meet performance demands for creative workloads like media editing and broadcast operations, offering predictive performance, adaptive optimization and reduced lag.
Outcomes
Intel® EMA, Enabled Secure Endpoint Management for Foxtel
Key outcomes included:
- IT support demonstrated increased efficiency, resulting in expedited service ticket resolution and enhanced operational continuity.
- System reliability improved significantly, resulting in far fewer instances of unplanned downtime.
- Operational costs were optimized through proactive management and better use of resources.
- The organization now has a future-ready technology foundation, that is equipped for future developments, supporting sustained adaptability and resilience over the long term.
Swipe LeftSwipe RightWith a hybrid workforce spread across locations, we needed a way to manage and support devices remotely without adding complexity. The implementation of Intel® Endpoint Management Assistant by TCS has enabled us to maintain secure endpoint management, even when devices are off-network. This has streamlined our daily IT operations, bolstered our security posture, and significantly improved the user experience
Sonny Wyatt
Head of Enterprise Systems, Foxtel
Case study
5G O-RAN Elevating VIAVI Solutions’
Case study
![5G O-RAN Elevating VIAVI Solutions]()
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