TCS partners with Kelly Services to transform its IT service desk
Discover how Kelly Services partnered with TCS to transform its IT service desk, delivering faster, smarter support for employees, clients, and talent. By leveraging future-ready technology such as AI-driven call transcription and knowledge search, Kelly Services reduced ticket turnaround times from 24 hours to just two hours and achieved customer service scores of 4.9 out of five. This transformation empowered the help desk to proactively resolve issues and set a new standard for service excellence. Learn how technology and partnership came together to reimagine IT support at Kelly Services.