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Sun Life’s Alice Thomas, Cynthia Stark, and Bill Meikle discuss how TCS elevated their company’s customer experience across nine countries and 250K digital assets
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Industry
Banking
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Banking Services Transformation: Unlocking Exponential Value
TCS’ solutions help banks and FIs push traditional boundaries and build cognitive banking enterprises for better value, resilience, and inclusivity. Learn more.
Related Insights
After adopting artificial intelligence, learn how FIs must now take a phased approach to implement AI agents for transformation, precision, and compliance.
White Paper
08 Aug 2025
Join us at the event that will bring together experts and partners to discuss the role of data analytics, generative AI, and cloud in business transformation.
Events
16 Sep 2025
Learn how TCS BaNCS Enterprise Payments Hub is driving hypergrowth in payments, enabling banks with scalability, reliable connectivity, and expanded flexibility.
Article
11 Nov 2024
Sun Life’s purpose is to help its clients achieve financial life security and live healthier lives. The leading financial planning and life and health insurance company partnered with TCS to transform its content management system and provide a personalized customer experience to its clientele around the world.
TCS approached this digital transformation program by implementing a modern, cloud-based platform to enhance business agility and drive targeted content delivery across all digital channels. Within two months, TCS and Sun Life completed the significant customer experience transformation, which spans nine countries, 11 languages, 45 public sites, 100 microsites, and 250,000K+ digital assets. The enhanced content management system resulted in:
20% improvement in website performance
30% improvement in publishing content efficiency
Extraordinary experiences for Sun Life’s clients
What Made it happen
With real-time interaction management, TCS’ solution helps clients improve customer relationship management and offer omnichannel customer experience. Learn more.
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TCS’ Underwriting Transformation Solution addresses three key areas: ML-based information extraction, modelled and non-model losses and analytics to estimate probable financial losses, and supply-side disruptions.
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