Perpetually Adaptive Enterprise
At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.
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Top Results
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Sun Life’s Alice Thomas, Cynthia Stark, and Bill Meikle discuss how TCS elevated their company’s customer experience across nine countries and 250K digital assets
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Industry
Banking
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Banking Services Transformation: Unlocking Exponential Value
TCS’ solutions help banks and FIs push traditional boundaries and build cognitive banking enterprises for better value, resilience, and inclusivity. Learn more.
Related Insights
As AI investments in banking rise, a set of best practices, grounded in data science, at all stages of the AI project can help drive long term RoI. Learn more.
White Paper
30 Jan 2026
Read this report to know more about the challenges commercial banks face in upping their CX quotient and what specific actions they can take to enhance CX for their customers.
White Paper
31 Jan 2025
AI and automation are helping Canadian banks streamline repetitive tasks and strengthen operations, governance, and CX with innovation and empathy. Learn more.
Blog
27 Jan 2026
Sun Life’s purpose is to help its clients achieve financial life security and live healthier lives. The leading financial planning and life and health insurance company partnered with TCS to transform its content management system and provide a personalized customer experience to its clientele around the world.
TCS approached this digital transformation program by implementing a modern, cloud-based platform to enhance business agility and drive targeted content delivery across all digital channels. Within two months, TCS and Sun Life completed the significant customer experience transformation, which spans nine countries, 11 languages, 45 public sites, 100 microsites, and 250,000K+ digital assets. The enhanced content management system resulted in:
20% improvement in website performance
30% improvement in publishing content efficiency
Extraordinary experiences for Sun Life’s clients
What Made it happen
With real-time interaction management, TCS’ solution helps clients improve customer relationship management and offer omnichannel customer experience. Learn more.
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TCS’ Underwriting Transformation Solution addresses three key areas: ML-based information extraction, modelled and non-model losses and analytics to estimate probable financial losses, and supply-side disruptions.
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