TCS Customer Journey as a Service, an analyst and market-recognized real-time interaction management solution, allows banking and financial institutions to create, monitor, and deliver personalized customer engagement communications across all digital and physical channels simultaneously.
The solution drives call to action of user behavior and customer attribution details from a centralized engagement hub, enabling next-gen inter-customer relation management and improved customer engagement.
TCS Customer Journey as a Service helps financial services maximize value from customer engagement with real-time interaction management and customer journey visualization.
The solution helps:
TCS Customer Journey as a Service leverages big data and analytics, social media, mobility, cloud computing, machine learning, and IoT.
The solution provides the following benefits: