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Deliver superior customer experience with subscription management coupled with zero-touch operations
Automobile manufacturers worldwide have been looking to build a seamless electric vehicle (EV) charging ecosystem that provides a customer-friendly experience. However, poor charging infrastructure and manual processes in the operations department cause unnecessary delays resulting in inefficiencies. Further, the lack of optimal business and financing models is a big hurdle in the widespread adoption of electric vehicles around the world.
TCS HOBS for Electric Vehicle Charging is built and designed to address the specific challenges of eMobility service providers (eMSPs) and charger point operators (CPOs) by allowing ecosystem integration, facilitating touch-free operations, enabling flexible journeys, and delivering enhanced customer experience.
TCS HOBS Electric Vehicle Charging delivers subscription management capability in an electric vehicle charging ecosystem (EVCE) integrated with four functions – product lifecycle management customer lifecycle management, charging station management and billing system management. The offering allows ecosystem integration across car owners, charging stations, and other partners, and provides the following capabilities:
TCS HOBS Electric Vehicle Charging enables enterprises to:
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