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INDUSTRY
Retail
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Omnichannel CX and Intelligent Innovation – The Future of Retail
Read how TCS’ agile and AI-powered retail solutions help businesses strengthen supply chains, reimagine operations, and deliver improved customer experience.
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Agentic AI helps retailers streamline supply chain, inventory, and other processes while being proactively perceptive of changing trends and customer needs.
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23 Jun 2025
With product returns causing a rise in costs and carbon footprint, retailers must consider a personalized returns strategy with AI, which also improves CX.
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12 Jun 2025
Powered by AI-ML and data models, TCS’ offering helps enterprises build digital and omnichannel supply chains to navigate the complexities of modern retail.
Solution
21 Mar 2024
Highlights
- A leading retail chain partnered with TCS to strengthen its cyber resilience.
- TCS’ Security Operations Center helps detect real-time threats and preempt attacks.
- With our managed security services, the client could reduce cyber risks and eliminate potential disruption to the business.
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Challenge
Enabling effective monitoring and mitigation of cyber threats
The client, a leading retailer, wanted to put in place a proactive cybersecurity strategy for improved visibility, monitoring, and governance. This would help streamline security operations and vulnerability management processes. Another challenge was the lack of asset inventory and prioritization, which made it difficult to analyze risks in real time, block potential breaches, or plan remediation actions.
The client needed to create a proactive cybersecurity strategy to identify security blind spots, monitor resources, and improve governance. Closing gaps in processes, documentation, and inventory maintenance with robust managed security services was also a priority.
Solution
Building a strong security posture with TCS’ Security Operations Center
Leveraging TCS’ Security Operations Center, we enabled the client to enhance monitoring by identifying critical assets for integration into the security information and event management platform, and prioritizing the assets based on threat perception and criticality. Using TCS’ Managed Security services, we created an asset inventory of 15,000 devices across geographies with a map scan and defined the scanning cycle through periodic reports and remediation actions to streamline vulnerability management.
We also leveraged Cortex Extended Detection and Response to integrate data across the client’s digital domain, accelerate investigations to prevent attacks and data loss, secure control of sensitive data, and ensure compliance.
Benefits
Reducing cyber risks with TCS’ Managed Security Services
Working with TCS, the client could enhance security operations by integrating more than 1,150 critical devices and prioritizing the asset inventory based on criticality. Through the Cortex XDR tool and periodic cyber threat reports, it could proactively detect simulated attacks. With confidence in the knowledge that its business is safe, the client can now focus on providing secure shopping experiences to its customers.
- Improved security operations by 50%
- Provided end-to-end visibility of enterprise risks
- Decreased alert volumes by 40%
- Reduced mean time to respond to < 15 minutes
Leveraging TCS’ Security Operations Center, the client could proactively mitigate cyber threats.
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