Experience Leadership

To celebrate their decades-long journey with Tata Consultancy Services, EDF Energy’s top management, including Kelvin Wing, Chief Information Officer; Jim Poole, Director of Customer Operations; and Christopher Dalley, Head of Back Office and Asset Management, reminisced about the partnership and discussed the road ahead.

Experience Results

For TCS, the alliance with EDF Energy started out as a maintenance and application services project. Over the years, this association blossomed into a strategic partnership, where TCS introduced significant changes in EDF Energy’s back-office operations, front office customer contacts, and overall IT activities. To enable business transformation in the utilities industry, TCS implemented a cloud platform for EDF Energy’s back-office operations, helping it save £1 million.

Experience Partnership

As EDF Energy readies to lay out its digital roadmap, TCS looks forward to co-innovating with the customer by relying on agility, automation, analytics, and cloud technologies. TCS’ deep contextual knowledge of EDF Energy’s business and processes gathered over the years will form a strong foundation on which the next 10 years will be built.