TCS Workplace Modernization Solution: Improve Employee Experience

Solution

Challenge

Enterprises are looking to leverage digital experience management and workplace analytics capabilities to transform business operations. However, with the rise in complexity of end user IT services, IT departments lack visibility of the end user infrastructure, activity, and experience. IT departments find it difficult to adjust as employees join and leave companies at a rapid pace and use local, on-premise, and SaaS applications which causes work disruption and reduced flexibility to work from anywhere and at any time. The inability to access resources and deliver on time often leads to disappointment.

TCS Solution

TCS Cognix^TM for Digital Workspace Services enable intuitive, immersive, and intelligent workspaces to enrich employee experiences and help them improve productivity levels. With an array of easy-to-deploy, modular, and scalable ‘value builders’, we bring multiple digital levers together to enable a zero-touch IT and next-gen workplace. Key features include:

Silent IT operations: Leverage end-point remediator to identify early warnings and stop issues from occurring, and the service request optimization engine to help identify and automate activities.
Augmented insights: Discover systematic issues on user devices or infrastructure with real-time end-to-end IT analytics, and continuously analyze end user environment.
Enhanced experience: Build a proactive user experience for each user profile with context-specific self-service for the user, and suggest actions to improve performance and productivity.
Future-ready: Present real-time dashboards using intelligent reporting and enable users with future technologies such as AR-VR and cognitive automation.

Benefits

With TCS Cognix^TM for Digital Workspace Services, enterprises can achieve the following:

20% incident elimination
20% reduction in average handling time of service requests
90% accuracy in predicting disruptions in the workplace landscape
300% improvement on SAT response and more than 3% improvement on CSAT scoring
95% improvement in remote operating system deployment on end user devices
50% faster onboarding of new enterprises with simpler contracting within four to six weeks
20% reduction in user pain minutes

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TCS Cognix™ for Digital Workspace Services

Solution

In this article

Challenge

TCS Solution

Benefits

Transformation starts here

Where adaptability meets advantage

With you for the long run

Discover why customers choose TCS

Upcoming events

Recent recognitions

Want to be a global change-maker? Join our team.

Find the latest news about TCS

Recent News

Global knowledge. Local support

Solution

In this article

Challenge

TCS Solution

Benefits

Related reading

Transformation starts here

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