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Corporate Growth Strategy

GROWTH STRATEGY

 

TCS STRATEGY

Corporate Overview

TCS is an IT services, consulting and business solutions organization offering transformational as well as outsourcing services to global enterprises. We have a global presence, deep domain expertise in multiple industry verticals and a rich portfolio of services – consisting of consulting and service integration, digital transformation services, and cognitive business operations – targeting every C-suite stakeholder. We use all these, and our industry leading suite of products and platforms to deliver high quality, high impact solutions leveraging the latest technologies to customers across the world.

Our Strategy for Long Term Growth

TCS has successfully navigated through multiple technology cycles over the last five decades, pivoting and adapting each time to build relevant new capabilities and helping our clients realize the benefits of that new technology. Our responsiveness, agility and adaptability to change have been core to our longevity.

Key elements of our strategy, their outcomes and the validation metrics are provided below:

Customer-centricity is at the core of TCS’ strategy, organization structure and investment decisions. The philosophy has been to expand and deepen customer engagements by continually looking for new areas in the customer’s operational value chain where TCS can add value, and to proactively invest in building newer capabilities to participate in those opportunities. This has resulted in a continual expansion of every customer relationship in terms of the services consumed, revenue and share of wallet. The willingness to invest in the relationship, the commitment to deliver outstanding outcomes and the track record of execution excellence has resulted in high satisfaction levels and long, enduring customer relationships. The participation in multiple areas of our customers' spend, has significantly expanded the addressable market for TCS and offers very high head room for sustaining our longer term growth.

Over time, as our relationship with a customer deepens and broadens, our contextual knowledge of the customer's business also becomes more all rounded, and is leveraged to build innovative, transformative solutions. This is aided by TCS’ investments in a robust research and innovation program, IP portfolio of accelerators, products and platforms, and partnerships and alliances with leading technology providers.

TCS’ technology-agnosticism, appetite for investments in new capabilities and IP, full services portfolio, and enduring customer relationships keep TCS relevant through business and technology cycles, and makes the business very resilient.