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Mohanraj Karuppusamy is a domain consultant at TCS with over 14 years of experience in the manufacturing sector. He has worked extensively in sales, after-sales, warranty, and service parts management areas for automobile and industrial machinery companies. Mohanraj is involved in several consulting and transformation engagements covering customer experience aspects like contact center, parts management, and customer self-service for TCS’ clients worldwide. He has a Master’s degree in Business Administration from the Great Lakes Institute of Management, Chennai, India.
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