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Leveraging Predictive Analytics in Service Parts Management

Prabhakar Ravishankar

Domain Consultant, Customer Experience Management (CEM) value engine, Innovation and Transformation Group, TCS

Mohanraj Karuppusamy

Business Consultant, Customer Experience Management (CEM) value engine, Innovation and Transformation Group, TCS

Digitize service parts management for superior customer loyalty and profitability

Leveraging predictive analytics in service parts management enables several benefits for OEMs, such as:

  • Superior customer experience through multi-channel sales and service network
  • Accurate demand forecasting leveraging real-time market demands and assorting billions of part/store combinations
  • Spare parts inventory optimization, service package optimization, and effective obsolescence management