Phil Fersht is Founder and Chief Executive Officer of HfS Research, the leading global analyst authority for the services industry. He is an acclaimed author, analyst, and visionary in Global Business Services and Outsourcing, the Digital Transformation of enterprise operations, and talent strategies. Fersht coined the term The As-a-Service Economy which is HfS Research's vision for the future of the global services and outsourcing industry and has become widely adopted by the global services industry. Fersht contributes regularly to media such as the Wall Street Journal, Business Week, Economist, The Times of India, and CIO Magazine, and is a regular keynote speaker at major industry events, such as NASSCOM, Sourcing Interests Group, and the HfS Blueprint Sessions.